Our thoughts on Digital Customer Experience

5 Templates for Website User Experience (UX) Surveys

Mopinion: 5 Templates for Website User Experience (UX) Surveys - Cover Image

Nowadays, first impressions are everything as website visitors become more and more accustomed to a high level of user experience. Website user experience is a measure of the overall experience as well as look-and-feel of your website. Want to be sure your user experience is to par with customer expectations? Now you can with our […]

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Best Practices for using Mopinion’s Machine Learning Technology

Mopinion: Best Practices for using Mopinion’s Machine Learning Technology - Cover Image

We’re very happy to announce that the release of our newest machine learning (ML) technology – automatic feedback categorisation – was a successful one! As a next step, we want to make sure our users know how to get the most out of this new feature. That is why we’ve created this little guide to […]

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A Very Merry Christmas at Mopinion…

Mopinion: A Very Merry Christmas at Mopinion… - Mopinion Cover

As the tradition goes, every year the Mopinion team brings the year to a close with its annual Winter Jam. And this year’s festivities consisted of extreme sports and an ugly Christmas sweater contest… Here are some fun impressions we want to share with you… Source: Indoor Skydive Roosendaal Source: Indoor Skydive Roosendaal And can […]

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Top 10 Most Popular Mopinion Blog Posts of 2018

Mopinion: Top 10 Hottest Mopinion Blog Posts of 2018 - Confetti

And…that’s a wrap for 2018! We are thrilled to report that we’ve published nearly 100 blog posts this year. Aside from being a great resource for everything online feedback, the Mopinion blog covers a wide range of digital topics and trends. From Customer Experience and User Experience to the Online Customer Journey and the rise […]

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Mopinion now integrates with chat software solution Rocket.Chat

Mopinion: Mopinion note integrates with chat software solution Rocket.Chat - Rocket Chat Cover

Good news project management junkies! The Mopinion webhook feature now enables you to integrate Mopinion with all of your favorite Rocket.Chat channels. Rocket.Chat is an open source chat software that enables teams to communicate and collaborate by way of file sharing, real-time chat and audio/video conferencing. With Rocket.Chat, the same configuration options as with other […]

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‘Tis the Season For Customer Feedback, Here’s Why…

Mopinion: ‘Tis the Season For Customer Feedback, Here’s Why... - Cover image

The holiday season is in full swing. And while most ecommerce businesses have been preparing for this for months already, we can’t help but notice that many of these same businesses are missing one important element in their strategies. Sure, they’ve optimised their mobile apps, set up various discounts and promotions to reel customers in, […]

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Mopinion introduces innovative machine learning technology for advanced feedback categorisation

Mopinion: Mopinion introduces breakthrough machine learning technology for advanced feedback categorisation - Cover Image

Mopinion has just released a new machine learning technology within its digital feedback analytics platform: automatic feedback categorisation. This technology employs machine learning techniques that make the analysis of qualitative feedback data – by way of labeling and categorisation – a much more fluid and systematic process. The automatic feedback categorisation technology is the first […]

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