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Digital Customer Experience – looking beyond the feedback hype

[:de]Looking down on Feedback stairs[:]

A customer experience strategy that is securely deployed on digital customer experience goes beyond installing a simple feedback tool on your website. It is not just about collecting feedback, but also about focussing on customer insight and follow-up action. Different organisations use customer feedback in different ways, such as data collection or turning insights into […]

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Improving and tracking online customer satisfaction

[:en]VW Feedback Cover Image[:]

Volkswagen is a German Automotive. Established in 1937, Volkswagen is the top-selling and namesake marque of the Volkswagen Group, and is now the second-largest automaker in the world. Volkswagen has three cars in the top 10 list of best-selling cars of all time: the Volkswagen Golf, the Volkswagen Beetle, and the Volkswagen Passat. The Challenge […]

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Mopinion Sponsors Customer Experience Exchange Event

[:de]Mopinion Sponsors Event[:]

Online customer feedback management specialist to showcase how its solutions can help businesses to monitor and tailor their customer experience strategies London, 30th June 2014 – Customer Experience Management software specialist Mopinion proudly announces it is a Sponsor of Customer Experience Exchange which is being held from 18th-20th November in Amsterdam. The event is aimed […]

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NS (Dutch Rail): Improving online conversions

[:en]NS Feedback Cover Image[:]

NS (Dutch Rail) is the largest railway company of the Netherlands. NS transports almost one million Dutch travelers every day. The NS railway network covers around 300 railway stations across the Netherlands. Over the last years NS has been actively improving its online visibility and services. Digital sales and services have become increasingly important. NS […]

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Skoda: Optimising Overall User Experience

[:en]Skoda Feedback Cover Image[:]

Skoda is a large automotive from the Czech Republic. It is one of the oldest car companies in the world after Daimler-Benz, Opel and Fiat. Skoda works with Mopinion to listen to website visitors and to further strengthen relationships with their online customers. The Challenge Skoda recently launched a new website for the Dutch market. […]

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The User Experience in the Age of Self-Tasking

[:de]The UX industry[:]

The User Experience in the Age of Self-Tasking – FREE Live Event Join us Live on Thursday November 20th, at 1pm Eastern/10am Pacific for the Free UX Live Event of the Year. By Attending the Webinar you will Discover: How to Transform your User Experience to Encourage Self-Tasking How to Ensure the Experience is Right […]

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