{"id":63398,"date":"2019-08-20T08:00:02","date_gmt":"2019-08-20T07:00:02","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/mopinion-verbessert-internes-wissenssystem-von-air-france-klm\/"},"modified":"2023-10-02T08:38:54","modified_gmt":"2023-10-02T07:38:54","slug":"air-france-klm-verbessert-ihr-internes-wissenssystem-mit-mopinion","status":"publish","type":"post","link":"https:\/\/mopinion.com\/de\/air-france-klm-verbessert-ihr-internes-wissenssystem-mit-mopinion\/","title":{"rendered":"Mopinion verbessert internes Wissenssystem von Air France-KLM"},"content":{"rendered":"<h4>Die <a href=\"https:\/\/www.airfranceklm.com\/en\" target=\"_blank\" rel=\"noopener\">Air France-KLM-Gruppe<\/a> ist eine der f\u00fchrenden Gruppen im internationalen Verkehr beim Abflug aus Europa. Der globale Riese verf\u00fcgt \u00fcber eine Flotte von 550 Flugzeugen, die t\u00e4glich bis zu 2.300 Fl\u00fcge fliegen. Im Jahr 2018 bef\u00f6rderte Air France-KLM 101,4 Millionen Passagiere. <\/h4>\n<hr>\n<p><\/p>\n<p>T\u00e4glich kontaktieren Kunden Air France und KLM, um Antworten auf ihre flugbezogenen Fragen zu finden. Die Kundenbetreuer sind auf der ganzen Welt vertreten, um sie jederzeit zu unterst\u00fctzen.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2019\/08\/28091821\/AFKL-Staff.png\" alt=\"Mopinion: Air France-KLM improves its internal knowledge system with Mopinion - Staff\" width=\"650\" height=\"400\" class=\"aligncenter size-full wp-image-24687\" \/><br \/>\n<br \/>\nUm die Servicemitarbeiter zu unterst\u00fctzen, f\u00fchrt Air France-KLM derzeit ein zentrales (internes) Wissensmanagementsystem ein. Dieses System wird eine Vielzahl von Inhalten enthalten: Prozesse und Verfahren in Bezug auf Air France, KLM und Partnerfluggesellschaften, Treueprogramm Flying Blue und Customer Care Richtlinien. Diese Informationen werden von Servicemitarbeitern verwendet, um einen aktuellen und ma\u00dfgeschneiderten Service f\u00fcr die Kunden zu gew\u00e4hrleisten.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2019\/08\/28091821\/KLM-Callcenter.png\" alt=\"Mopinion: Air France-KLM improves its internal knowledge system with Mopinion - Call center\" width=\"650\" height=\"400\" class=\"aligncenter size-full wp-image-24688\" \/><\/p>\n<h2>Die Qualit\u00e4t der Inhalte ist entscheidend.<\/h2>\n<p>Daher ist es f\u00fcr die Knowledge Management Abteilungen von entscheidender Bedeutung, die Inhalte kontinuierlich zu aktualisieren. Damit Servicemitarbeiter ihr Feedback \u00fcber die verf\u00fcgbaren Inhalte geben k\u00f6nnen, hat sich Air France-KLM k\u00fcrzlich f\u00fcr den Einsatz der Feedback-Analyse-Software von Mopinion entschieden. Da auf allen Seiten des Wissensmanagementsystems ein Feedback-Button zur Verf\u00fcgung steht, k\u00f6nnen Servicemitarbeiter nun jederzeit Feedback geben.<\/p>\n<blockquote><p>&#8222;Mopinion erm\u00f6glicht es unseren Kundenbetreuern, die Qualit\u00e4t unseres internen Wissensmanagementsystems zu verbessern, was zu einem besseren Kundenservice f\u00fchrt.&#8220;<\/p>\n<div style=\"width: 100%; text-align: right; margin: 0 0 20px 0; color: #888; font-style: normal;\">Thomas Langenberg, Product Manager <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2019\/08\/28091821\/Logo-KLM.png\" alt=\"Mopinion: Air France-KLM improves its internal knowledge system with Mopinion - Logo\" width=\"200\" height=\"83\" class=\"alignright size-full wp-image-24698\" \/><\/p>\n<\/div>\n<\/blockquote>\n<p>In der Regel geben Servicemitarbeiter Feedback, wenn sie der Meinung sind, dass erg\u00e4nzende Informationen verf\u00fcgbar sein sollten. Das \u00fcbermittelte Feedback wird von den Abteilungen des Knowledge Managements empfangen und verarbeitet. Auf diese Weise helfen die Dienstleister direkt, die im Wissensmanagementsystem verf\u00fcgbaren Informationen zu verbessern und damit den Service f\u00fcr die Kunden zu verbessern.<br \/>\n<br \/>\nWir freuen uns auf eine lange und erfolgreiche Gesch\u00e4ftsbeziehung mit <strong>Air France-KLM<\/strong>.<\/p>\n<section class=\"clientapp blog-cta blog-cta-between blog-cta-border\"> \n\t\t\t\t\t<div class=\"row cta-header-row\">\n\t\t\t\t\t\t<div class=\"col-sm-10 col-sm-offset-1\">\n\t\t\t\t\t\t\t<h3 class=\"text-center\">Teste es jetzt!<\/h3>\n\t\t\t\t\t\t\t<p class=\"text-center\">M\u00f6chten Sie mehr \u00fcber die All-in-One User Feedback Software von Mopinion erfahren? Seien Sie nicht sch\u00fcchtern und probieren Sie unsere Software aus. M\u00f6gen Sie es etwas pers\u00f6nlicher? Buchen Sie eine Demo. Einer unserer Feedback-Profis f\u00fchrt Sie durch die Software und beantwortet all Ihre Fragen.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"blog-cta-btn-wrap cta-light text-center\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/mopinion.com\/de\/demo\/?track=blog-post\" id=\"blog-embedded-cta-demo\" class=\"btn btn-request blog-cta-btn blog-btn-sub btn-primary btn-10\">Buchen Sie eine Demo<\/a>\n\t\t\t\t\t\t\t<a href=\"https:\/\/app.mopinion.com\/account\/sign-up?track=blog-post\" id=\"blog-embedded-cta-trial\" class=\"btn btn-request  btn-outline-primary  blog-cta-btn\">Direkt loslegen<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Die Air France-KLM-Gruppe ist eine der f\u00fchrenden Gruppen im internationalen Verkehr beim Abflug aus Europa. Der globale Riese verf\u00fcgt \u00fcber eine Flotte von 550 Flugzeugen, die t\u00e4glich bis zu 2.300 Fl\u00fcge fliegen. Im Jahr 2018 bef\u00f6rderte Air France-KLM 101,4 Millionen Passagiere. T\u00e4glich kontaktieren Kunden Air France und KLM, um Antworten auf ihre flugbezogenen Fragen zu [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":72543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1897],"tags":[1791,2076,1782],"class_list":["post-63398","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitale-feedback-de","tag-customer-stories-de","tag-digital-feedback-de","tag-travel-and-hospitality-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mopinion verbessert internes Wissenssystem von Air France-KLM - Mopinion<\/title>\n<meta name=\"description\" content=\"&quot;Mopinion erm\u00f6glicht es unseren Kundenbetreuern, die Qualit\u00e4t unseres internen Wissensmanagementsystems zu verbessern, was zu einem besseren Kundenservice f\u00fchrt.&quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/de\/air-france-klm-verbessert-ihr-internes-wissenssystem-mit-mopinion\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mopinion verbessert internes Wissenssystem von Air France-KLM - 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