{"id":63415,"date":"2019-08-20T08:00:02","date_gmt":"2019-08-20T07:00:02","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/air-france-klm-mejora-su-sistema-interno-de-conocimiento-con-mopinion\/"},"modified":"2023-10-02T09:29:07","modified_gmt":"2023-10-02T08:29:07","slug":"air-france-klm-mejora-su-sistema-interno-de-conocimiento-con-mopinion","status":"publish","type":"post","link":"https:\/\/mopinion.com\/es\/air-france-klm-mejora-su-sistema-interno-de-conocimiento-con-mopinion\/","title":{"rendered":"Air France-KLM mejora su sistema interno de conocimiento con Mopinion"},"content":{"rendered":"<h4><a href=\"https:\/\/www.airfranceklm.com\/en\" target=\"_blank\" rel=\"noopener\">Air France-KLM Group<\/a> es un grupo l\u00edder en t\u00e9rminos de tr\u00e1fico internacional con salida de Europa. Este gigante global tiene una flota de 550 aviones, que operan hasta 2.300 vuelos diarios. En 2018, Air France-KLM transport\u00f3 101,4 millones de pasajeros. <\/h4>\n<hr>\n<p><\/p>\n<p>Todos los d\u00edas, los clientes se ponen en contacto con Air France y KLM para encontrar respuestas a sus preguntas relacionadas con vuelos. Los agentes de servicio al cliente est\u00e1n ubicados en todo el mundo, con el fin de brindarles asistencia en cualquier momento.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2019\/08\/28091821\/AFKL-Staff.png\" alt=\"Mopinion: Air France-KLM improves its internal knowledge system with Mopinion - Staff\" width=\"650\" height=\"400\" class=\"aligncenter size-full wp-image-24687\" \/><br \/>\n<br \/>\nCon el fin de ayudar a los agentes de servicio, Air France-KLM est\u00e1 desarrollando un sistema (interno) central de gesti\u00f3n del conocimiento. Este sistema contendr\u00e1 una variedad de contenidos: procesos y procedimientos sobre Air France, KLM y aerol\u00edneas asociadas, programa de fidelidad Flying Blue y pol\u00edticas de Atenci\u00f3n al Cliente. Esta informaci\u00f3n es utilizada por los agentes de servicio para garantizar un servicio actualizado y personalizado para los clientes.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2019\/08\/28091821\/KLM-Callcenter.png\" alt=\"Mopinion: Air France-KLM improves its internal knowledge system with Mopinion - Call center\" width=\"650\" height=\"400\" class=\"aligncenter size-full wp-image-24688\" \/><\/p>\n<h2>La calidad del contenido es cr\u00edtica<\/h2>\n<p>Por lo tanto, es fundamental que los departamentos de Gesti\u00f3n del Conocimiento actualicen continuamente el contenido. Para permitir a los agentes de servicio proporcionar su retroalimentaci\u00f3n sobre el contenido disponible, Air France-KLM recientemente opt\u00f3 por emplear el software de an\u00e1lisis de retroalimentaci\u00f3n de Mopinion. Al tener un bot\u00f3n de retroalimentaci\u00f3n disponible en todas las p\u00e1ginas del sistema de gesti\u00f3n del conocimiento, los agentes de servicio pueden enviar su retroalimentaci\u00f3n en cualquier momento.<\/p>\n<blockquote><p>Mopinion permite a nuestros agentes de servicio al cliente mejorar la calidad de nuestro sistema interno de Gesti\u00f3n del Conocimiento, lo cual lleva a un mejor servicio al cliente.<\/p><\/blockquote>\n<p>Normalmente, los agentes de servicio env\u00edan su retroalimentaci\u00f3n cuando consideran que debe disponerse de informaci\u00f3n complementaria. La retroalimentaci\u00f3n enviada es recibida y procesada por los departamentos de Gesti\u00f3n del Conocimiento. De esta manera, los agentes de servicio est\u00e1n ayudando directamente a mejorar la informaci\u00f3n disponible en el sistema de gesti\u00f3n del conocimiento y, por lo tanto, a mejorar el servicio prestado a los clientes.<br \/>\n<br \/>\n<em>Ansiamos una larga y pr\u00f3spera relaci\u00f3n comercial con Air France-KLM.<\/em><\/p>\n<section class=\"clientapp blog-cta blog-cta-between blog-cta-border\"> \n\t\t\t\t\t<div class=\"row cta-header-row\">\n\t\t\t\t\t\t<div class=\"col-sm-10 col-sm-offset-1\">\n\t\t\t\t\t\t\t<h3 class=\"text-center\">Pru\u00e9balo ahora!<\/h3>\n\t\t\t\t\t\t\t<p class=\"text-center\">\u00bfQuieres saber m\u00e1s sobre la plataforma de an\u00e1lisis y el informe de la opini\u00f3n de Mopinion? \u00a1No seas t\u00edmido y date una vuelta por nuestro software! \u00bfLo prefieres un poco m\u00e1s especial? Entonces, reserva una demostraci\u00f3n. Uno de los profesionales de las opiniones te guiar\u00e1 a trav\u00e9s del software y responder\u00e1 cualquier pregunta que le puedas hacer.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"blog-cta-btn-wrap cta-light text-center\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/mopinion.com\/es\/demo\/?track=blog-post\" id=\"blog-embedded-cta-demo\" class=\"btn btn-request blog-cta-btn blog-btn-sub btn-primary btn-10\">Solicita una Demostraci\u00f3n<\/a>\n\t\t\t\t\t\t\t<a href=\"https:\/\/app.mopinion.com\/account\/sign-up?track=blog-post\" id=\"blog-embedded-cta-trial\" class=\"btn btn-request  btn-outline-primary  blog-cta-btn\">Comienza tu prueba<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Air France-KLM Group es un grupo l\u00edder en t\u00e9rminos de tr\u00e1fico internacional con salida de Europa. Este gigante global tiene una flota de 550 aviones, que operan hasta 2.300 vuelos diarios. En 2018, Air France-KLM transport\u00f3 101,4 millones de pasajeros. Todos los d\u00edas, los clientes se ponen en contacto con Air France y KLM para [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":72544,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1905],"tags":[1792,2074,1779],"class_list":["post-63415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feedback-digital","tag-customer-stories-es","tag-digital-feedback-es","tag-travel-and-hospitality-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Air France-KLM mejora su sistema interno de conocimiento con Mopinion - Mopinion<\/title>\n<meta name=\"description\" content=\"Recientemente, Air France-KLM pidi\u00f3 a los empleados de servicio al cliente sus comentarios sobre el contenido disponible utilizando el software de comentarios de Mopinion\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/es\/air-france-klm-mejora-su-sistema-interno-de-conocimiento-con-mopinion\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Air France-KLM mejora su sistema interno de conocimiento con Mopinion - 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Este gigante global tiene una flota de 550 aviones, que operan hasta 2.300 vuelos diarios. En 2018, Air France-KLM transport\u00f3 101,4 millones de pasajeros. 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