{"id":100186,"date":"2026-01-09T14:20:02","date_gmt":"2026-01-09T13:20:02","guid":{"rendered":"https:\/\/mopinion.com\/?page_id=100186"},"modified":"2026-02-10T13:37:22","modified_gmt":"2026-02-10T12:37:22","slug":"tendances-cx-retail-2026","status":"publish","type":"page","link":"https:\/\/mopinion.com\/fr\/tendances-cx-retail-2026\/","title":{"rendered":"CX Trends &#8211; French Webinar"},"content":{"rendered":"<p><script>function getTrackCookie() {let name = 'MOP_TRACK' + '=';let ca = document.cookie.split(';');for(let i = 0; i < ca.length; i++) {let c = ca[i];while (c.charAt(0) == ' ') {c = c.substring(1);}if (c.indexOf(name) == 0) {return c.substring(name.length, c.length);}}return \"\";}function setPardotUrl() {console.log('set pardot url');let trackSource = getTrackCookie();if (trackSource == \"\") {trackSource = 'Other'}let pardotField = 'Extra_Info';let params = '?'+pardotField+'='+trackSource;let form = 'https:\/\/go.mopinion.com\/l\/287092\/2024-06-17\/39m5q5';let thisScript = document.scripts[document.scripts.length - 1];let iframe = document.createElement('iframe');iframe.setAttribute('src', form + params);iframe.setAttribute('width', '100%');iframe.setAttribute('height', 470);iframe.setAttribute('type', 'text\/html');iframe.setAttribute('frameborder', 0);iframe.setAttribute('allowTransparency', 'true');iframe.style.border = '0';thisScript.parentElement.replaceChild(iframe, thisScript);}<\/script><\/p>\n<style>\n.demo-page__new .form-wrap {\n\tmax-width:600px;\n\t}<\/p>\n<p>.demo-page__new .form-wrap iframe {\n    height: 470px;\n}<\/p>\n<p>.list-general i {\n    vertical-align: middle;\n\tpadding-right: 15px;\n\t}<\/p>\n<p>.list-general {\n\tpadding:10px 30px 20px;\n}<\/p>\n<p>.list-general li {\n\tmargin: 10px 0;\n}<\/p>\n<p>.list-general li:not(:last-child) {\n    margin: 0;\n    margin-bottom: 1.2rem;\n}<\/p>\n<p>.demo-page__new .form-wrap {\t \n\tmargin: auto;\n}<\/p>\n<p>.video-container {\n  position: relative;\n  overflow: hidden;\n  width: 100%;\n  padding-top: 56.25%; \n  height: fit-content;\n}<\/p>\n<p>#product-tour-video {\n  \tposition: absolute;\n  \ttop: 0;\n  \tleft: 0;\n  \tbottom: 0;\n  \tright: 0;\n \twidth: 100%;\n  \theight: 100%;\n }\n<\/style>\n<section class=\"header-light\">\n<div class=\"container-lg\">\n<div class=\"row align-items-center\">\n<div class=\"col-10 mx-auto col-md-5 col-lg-6 xs-mb-40 header-text-container-top__new\">\n<div class=\"header-text-content-top__new text-center text-md-start\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2025\/09\/19143044\/mopinion-netigate-3.png\" width=\"400\" style=\"margin-bottom:20px;\"\/><\/p>\n<h1 id=\"header-text\" class=\"header-heading mb-0\">Tendances CX retail 2026 : <br \/>5 conseils pour augmenter la fid\u00e9lit\u00e9 client<\/h1>\n<p><\/p>\n<p>Le secteur du retail est tr\u00e8s concurrentiel, et la fid\u00e9lit\u00e9 client est un d\u00e9fi auquel la plupart des entreprises e-commerce sont confront\u00e9es. En 2026, la question que se posent tous les retailers est simple : comment garder ses clients satisfaits ?<\/p>\n<p>Des \u00e9tudes montrent que, pour fid\u00e9liser les clients, l\u2019exp\u00e9rience compte davantage que le prix. Cela passe par la personnalisation, un parcours d\u2019achat fluide et un service de qualit\u00e9. Cr\u00e9er une exp\u00e9rience client (CX) r\u00e9ussie commence avant tout par l\u2019\u00e9coute des besoins de vos clients.<\/p>\n<p><strong>Dans ce Webinaire disponible en replay, vous d\u00e9couvrirez :<\/strong><\/p>\n<ul class=\"list-general my-4 my-md-0\">\n<li><i class=\"fa-solid fa-check\"><\/i>Comment exploiter le feedback client pour cr\u00e9er une exp\u00e9rience en ligne fluide, am\u00e9liorer les conversions, renforcer la fid\u00e9lit\u00e9 et la satisfaction de vos clients, et ainsi augmenter vos revenus<\/li>\n<li><i class=\"fa-solid fa-check\"><\/i>Comment collecter et exploiter le feedback client sur diff\u00e9rents canaux ; service client, sites web, e-mails et applications ; afin d\u2019optimiser votre CX et proposer une exp\u00e9rience v\u00e9ritablement coh\u00e9rente<\/li>\n<li><i class=\"fa-solid fa-check\"><\/i>Comment utiliser l\u2019IA pour accro\u00eetre les revenus en d\u00e9tectant des risques et des points de friction qui passent souvent inaper\u00e7us)<\/li>\n<li><i class=\"fa-solid fa-check\"><\/i>Comment le suivi attentif d\u2019indicateurs de feedback comme le NPS peut renforcer la fid\u00e9lit\u00e9 et r\u00e9duire le churn, \u00e0 condition de transformer ces r\u00e9sultats en actions concr\u00e8tes et pertinentes<\/ul><\/div>\n<\/p><\/div>\n<div class=\"col-12 col-md-7 col-lg-6\">\n<div class=\"video-container gif-shadow\">\n\t\t\t\t\t<video id=\"product-tour-video\" class=\"video-js vjs-default-skin\" \ncontrols preload=\"auto\"\n\t\t\t\t\t\t   poster=\"\"\n\t\t\t\t\t\t   data-setup='{\"example_option\":true}'><source src=\"https:\/\/media.mopinion.com\/wp-content\/Video\/Webinar-Feb-Fr.webm\" type='video\/webm' \/><\/video>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"customer-quote xs-mt-60\">\n<div class=\"container-lg\">\n<div class=\"row justify-content-md-center\">\n<div class=\"col-sm-6\">\n<div class=\"quote-wrap text-center\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2026\/01\/09113458\/Adelita.png\" width=\"200\" height=\"200\" alt=\"Remix\"  style=\"margin-bottom:20px;\"\/><br \/>\n\t\t\t\t<\/p>\n<p class=\"bold mb-0\">Adelita Artero<\/p>\n<p>Team Lead Account Management<\/p>\n<p>Team Lead Account Management chez Netigate, Adelita aide les clients \u00e0 exploiter tout le potentiel de la plateforme d\u2019Experience Management. Son objectif : permettre aux entreprises de comprendre leurs KPI cl\u00e9s et de les am\u00e9liorer durablement pour offrir une excellente exp\u00e9rience collaborateur et client.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-sm-6\">\n<div class=\"quote-wrap text-center\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2026\/01\/09125348\/Amelie-3.png\" width=\"200\" height=\"200\" alt=\"Luke\"  style=\"margin-bottom:20px;\"\/><\/p>\n<p class=\"bold mb-0\">Amelie Bouchenot<\/p>\n<p>Customer Success Manager<\/p>\n<p>Gr\u00e2ce \u00e0 sa formation en informatique et \u00e0 son exp\u00e9rience en customer success et en gestion de comptes, Am\u00e9lie accompagne les clients dans l\u2019optimisation de leurs programmes CX. Sp\u00e9cialiste des solutions de feedback, elle aide \u00e0 transformer chaque interaction client en insights concrets et actionnables.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"xs-mt-60\">\n<div class=\"container xs-pt-30 xs-pb-30\">\n<div class=\"row\">\n<div class=\"col-sm-10 col-sm-offset-1\">\n<h2 class=\"text-center\">\n\t\t\t\t\tRejoignez les leaders du march\u00e9 qui ont d\u00e9j\u00e0 choisi Mopinion<br \/>\n\t\t\t\t<\/h2>\n<ul class=\"client-logos\">\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Pon Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_pon.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Gazelle Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_gazelle.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"DPG Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_dpg.png\"><\/li>\n\t\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"KLM Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_klm.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Decathlon Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_decathlon.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"OKCupid Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_okcupid.png\"><\/li>\n\t\t<\/ul>\n\t\t\n\t\t<ul class=\"client-logos\">\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"iRobot Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_irobot.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Hunkemoller Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_hunkemoller.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Zuora Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_zuora.png\"><\/li>\n\t\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Vodafone Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_vodafone.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Adeo Logo\" 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src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_colgate.png\"><\/li>\n\t\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Toyota Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_toyota.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Hema Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_hema.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Conrad Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_conrad.png\"><\/li>\n\t\t<\/ul>\n\t\t\n\t\t<ul class=\"client-logos\">\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"TomTom Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_tomtom.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"T-Mobile Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_odido.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Randstad Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_randstad.png\"><\/li>\n\t\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"KPN Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_kpn.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Bijenkorf Logo\" 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src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_css.png\"><\/li>\n\t\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Campina Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_campina.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Action Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_action.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Del Haize Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_delhaize.png\"><\/li>\n\t\t<\/ul>\n\t\t\n\t\t<ul class=\"client-logos\">\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Ahold Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_ahold.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"TNO Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_tno.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Scania Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_scania.png\"><\/li>\n\t\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Zeeman Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_zeeman.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Efteling Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_efteling.png\"><\/li>\n\t\t\t<li><img decoding=\"async\" class=\"client-logo greyscale\" alt=\"Bridgestone Logo\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/customers\/Customer_logos_175x70\/logo_bridgestone.png\"><\/li>\n\t\t<\/ul>\n\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"clean-cta-container py-5\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-12 col-xl-10 mx-auto\">\n<div class=\"clean-cta cta-light rounded px-2\">\n<h2 class=\"text-center fw-600\">Qu\u2019attendez-vous\u202f?<\/h2>\n<div class=\"btn-wrapper\">\n\t\t\t\t\t\t<a href=\"javascript:;\" id=\"back-to-top\" class=\"btn btn-lg btn-primary text-uppercase\">Regardez la vid\u00e9o<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><script>window.addEventListener(\"message\", receiveMessage, false);function receiveMessage(event) {let iframe = document.querySelector('.form-wrap iframe');if (event.data.message === \"PARDOT_FORM_RESIZE\") {console.log(event.data.data);iframe.style.height = `${event.data.data}px`}}\/\/ Move code to MOPI, just here for testing purposes<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tendances CX retail 2026 : 5 conseils pour augmenter la fid\u00e9lit\u00e9 client Le secteur du retail est tr\u00e8s concurrentiel, et la fid\u00e9lit\u00e9 client est un d\u00e9fi auquel la plupart des entreprises e-commerce sont confront\u00e9es. En 2026, la question que se posent tous les retailers est simple : comment garder ses clients satisfaits ? Des \u00e9tudes [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":100194,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"landingpage_pardot.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-100186","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CX Trends - French Webinar - Mopinion<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/fr\/tendances-cx-retail-2026\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Trends - French Webinar - Mopinion\" \/>\n<meta property=\"og:description\" content=\"Tendances CX retail 2026 : 5 conseils pour augmenter la fid\u00e9lit\u00e9 client Le secteur du retail est tr\u00e8s concurrentiel, et la fid\u00e9lit\u00e9 client est un d\u00e9fi auquel la plupart des entreprises e-commerce sont confront\u00e9es. En 2026, la question que se posent tous les retailers est simple : comment garder ses clients satisfaits ? 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