{"id":58221,"date":"2018-10-29T12:27:40","date_gmt":"2018-10-29T11:27:40","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/comment-de-bijenkorf-du-groupe-selfridges-utilise-la-puissance-des-feedback-clients-en-ligne\/"},"modified":"2025-10-02T11:07:04","modified_gmt":"2025-10-02T10:07:04","slug":"webinar-how-de-bijenkorf-utilises-the-power-of-online-customer-feedback","status":"publish","type":"page","link":"https:\/\/mopinion.com\/fr\/resources\/webinar-how-de-bijenkorf-utilises-the-power-of-online-customer-feedback\/","title":{"rendered":"Comment De Bijenkorf (du groupe Selfridges) utilise la puissance des feedback clients en ligne"},"content":{"rendered":"<p><script>var webinarFilename = 'IMzCxOD0aw4';<\/script><\/p>\n<div class=\"content-wrap seeitlive-content-wrap\">\n<section id=\"\" class=\"xs-mt-0 xs-mb-10\">\n<div class=\"container xs-pt-0 xs-pb-30\">\n<div class=\"row\">\n<div class=\"col-md-7 col-md-push-5 xs-mt-20 text-center xs-mb-60 lg-mb-0 order-md-2\">\n<div class=\"col-xs-12 col-uxs-12 text-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2020\/08\/28110758\/webinar_inpage_bijenkorf.jpg\" alt=\"How de Bijenkorf utilises the power of online customer feedback\" width=\"520\" height=\"650\" class=\"alignnone size-full wp-image-23642\" \/><\/div>\n<div class=\"col-md-10 col-md-offset-1\">\n<h3 class=\"fw-600 text-center\">Comment De Bijenkorf (du groupe Selfridges) utilise la puissance des feedback clients en ligne<\/h3>\n<ul class=\"list-general text-left seeitlive-list-general\">\n<li>\n<p>Comment vous pouvez recueillir les feedback utilisateurs en ligne en temps r\u00e9el<\/p>\n<\/li>\n<li>\n<p>Comment vous pouvez utiliser les feedback clients pour optimiser l&rsquo;exp\u00e9rience en ligne<\/p>\n<\/li>\n<li>\n<p>Comment vous pouvez utiliser les feedback clients en ligne pour stimuler les ventes en ligne<\/p>\n<\/li>\n<li>\n<p>Comment De Bijenkorf tire profit ses donn\u00e9es de feedback clients en ligne<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"clearfix\"><\/div>\n<\/div>\n<p><!-- .\/.col-md-7 --><\/p>\n<div class=\"col-md-5 col-md-pull-7 xs-pt-20 xs-pb-20 seeitlive-form-wrap order-md-1\">\n<div class=\"form-wrap\">\n<h3 class=\"fw-600 text-center xs-mb-10 xs-mt-20\">\n<p>\n<img decoding=\"async\" src=\"https:\/\/mopinion.com\/wp-content\/themes\/Mopinionated\/images\/mopinion-logo.svg\" alt=\"Mopinion\" width=\"200\" \/>  <\/p>\n<p>Visionnez cette vid\u00e9o sur demande\u2026<\/h3>\n<form action=\"https:\/\/go.mopinion.com\/l\/287092\/2021-01-28\/26bqvf\" method=\"post\" id=\"pardot_form\">\n\n\t\t\t<div style=\"position:absolute; left:-9999px; top: -9999px;\">\n\t\t\t    <label for=\"pardot_extra_field\">Comments<\/label>\n\t\t\t    <input type=\"text\" id=\"pardot_extra_field\" name=\"pardot_extra_field\" class=\"pardot_form form-whitebg\">\n\t\t\t<\/div><input type=\"hidden\" name=\"Lead_persona\" id=\"Lead_Persona\" required=\"false\" value=\"unknown\"> <input type=\"hidden\" name=\"Language\" id=\"Language\" required=\"false\" value=\"English\"> <input type=\"hidden\" name=\"Account_owner\" id=\"Account_owner\" required=\"false\" value=\"unknown\">\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_01\">\n\t\t\t\t<input id=\"Pardot_First_Name\" name=\"FirstName\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" required=\"false\" value=\"\"> \n\t\t\t\t<label for=\"Pardot_First_Name\" id=\"Pardot_First_Name_label\" class=\"\">Pr\u00e9nom<span class=\"\"><\/span><\/label>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_02\">\n\t\t\t\t<input id=\"Pardot_Last_Name\" name=\"LastName\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Last_Name\" id=\"Pardot_Last_Name_label\" class=\"\">Nom de famille<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorLastName\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_03\">\n\t\t\t\t<input id=\"Pardot_Business_Email\" name=\"BusinessEmail\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Business_Email\" id=\"Pardot_Business_Email_label\" class=\"\">Courriel professionnel<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorBusinessEmail\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_04\">\n\t\t\t\t<input id=\"Pardot_Company_Name\" name=\"CompanyName\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Company_Name\" id=\"Pardot_Company_Name_label\" class=\"\">Organisation<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorCompanyName\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_05\">\n\t\t\t\t<input id=\"Pardot_Phone_Number\" name=\"PhoneNumber\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Phone_Number\" id=\"Pardot_Phone_Number_label\" class=\"\">Num\u00e9ro de t\u00e9l\u00e9phone<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorPhoneNumber\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n            <div class=\"field-wrap submit-wrap label-above btn-wrap btn-success-wrap btn-lg-wrap btn-large-wrap\">  \n\t\t\t\t<input type=\"submit\" name=\"submit\" class=\"btn btn-success btn-lg btn-large\" id=\"\" value=\"D\u00e9marrer la vid\u00e9o!\">\n\t\t\t<\/div>\n\n\t\t<\/form>\n\t\t<script>\n\t\t\tvar 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serif\">Pourquoi dois-je remplir les informations demand\u00e9es?<\/h4>\n\t\t\t\t\t\t\t\t\t<p>Nous veillons toujours \u00e0 la s\u00e9curit\u00e9 de vos informations personnelles. Nous vous demandons vos informations en \u00e9change d&#39une ressource pr\u00e9cieuse afin de vous envoyer par email ou par d&#39autres canaux les informations qui nous semblent susceptibles de vous int\u00e9resser. Vous pouvez en savoir plus sur notre politique <a href=\"https:\/\/mopinion.com\/fr\/legal\/policies\/privacy-statements\/\">de confidentialit\u00e9 ici.<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"col-md-5 text-left xs-mb-20 lg-mb-0\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"xs-mb-20 text-left serif\">Est-ce vraiment gratuit?<\/h4>\n\t\t\t\t\t\t\t\t\t<p>Tout \u00e0 fait. Il s&#39agit tout simplement de partager gratuitement des connaissances qui, nous l&#39esp\u00e9rons, vous seront utiles. Souvenez-vous de nous la prochaine fois que vous aurez des questions de marketing!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n<\/div>\n<script>\n\t\tjQuery(function(){\n\t\t\tjQuery.validator.addMethod(\"phone\", function (phone_number, element) {\n\t\t\t    phone_number = phone_number.replace(\/\\s+\/g, \"\");\n\t\t\t    return this.optional(element) || phone_number.length > 9 && phone_number.match(\/^[\\(\\)\\s\\-\\+\\d]{10,17}$\/);\n\t\t\t}, \"Please specify a valid phone number\");  \n\n\t\t\tjQuery(\"#pardot_form\").validate({\n\t\t\t    ignore: [],\n\t\t\t    errorPlacement: function (error, element) {\n\t\t\t        var name = element.attr(\"name\");\n\t\t\t        jQuery(\"#error\" + name).append(error);      \n\t\t\t    },\n\t\t\t    rules: {\n\t\t\t        LastName:{\n\t\t\t          required:true\n\t\t\t        },\n\t\t\t        BusinessEmail:{\n\t\t\t          required:true,\n\t\t\t          email: true\n\t\t\t        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