{"id":65460,"date":"2021-02-15T08:35:59","date_gmt":"2021-02-15T07:35:59","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/livre-blanc-les-tendances-de-lexperience-client-cx-digitale-pour-2021\/"},"modified":"2023-10-02T11:57:26","modified_gmt":"2023-10-02T10:57:26","slug":"les-tendances-de-lexperience-client-digitale-pour-2021","status":"publish","type":"post","link":"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/","title":{"rendered":"Livre blanc: Les tendances de l\u2019Experience Client (CX) Digitale pour 2021"},"content":{"rendered":"<p class=\"blog-intro\">En 2020, on a vu \u00e9merger beaucoup de nouvelles tendances auxquelles on ne s\u2019attendait pas. Les entreprises et les consommateurs ont d\u00e9fi\u00e9 toutes les attentes, et tous les \u00e9l\u00e9ments de notre vie quotidienne, y compris le travail, ont \u00e9t\u00e9 boulevers\u00e9s. Et il semble que l&rsquo;ann\u00e9e 2021 s&rsquo;annonce d\u00e9j\u00e0 tout aussi impr\u00e9visible. <\/p>\n<hr>\n<p><\/p>\n<p>Malgr\u00e9 le fait que plusieurs industries soient durement touch\u00e9es par la crise, le march\u00e9 en ligne continue de se d\u00e9velopper \u00e0 un rythme rapide. Des secteurs tels que le retail, par exemple, ont \u00e9t\u00e9 contraints de repenser leurs strat\u00e9gies digitales et de r\u00e9pondre rapidement \u00e0 une client\u00e8le en ligne en pleine expansion.<br \/>\n<br \/>\nAlors la question \u00e0 se poser est : Comment est-ce que votre entreprise va s\u2019adapter \u00e0 ces changements ?<\/p>\n<h2>Dans ce livre blanc&#8230;<\/h2>\n<p>Alors que les entreprises ont fait face \u00e0 une perturbation majeure en 2020, ceux qui offraient un service client robuste s\u2019en sont mieux sortis \u2013 et ils ont su en tirer profit en ayant une meilleure fid\u00e9lisation et des revenus plus \u00e9lev\u00e9s. Que peut-on apprendre de leur succ\u00e8s et \u00e0 quoi devons-nous nous attendre en 2021 ?<br \/>\n<br \/>\nCe tout nouveau livre blanc de Mopinion d\u00e9crit les tendances les plus importantes et les plus percutantes en terme d&rsquo;exp\u00e9rience client digitale en 2021.<\/p>\n<hr class=\"extra\">\n<h3 style=\"text-align:center;\" class=\"text-center\">Int\u00e9ress\u00e9?<\/h3>\n<p class=\"text-center\">Obtenez votre copie maintenant!<\/p>\n<p class=\"text-center\" style=\"margin-top:20px;\"><a role=\"button\" id=\"\" href=\"https:\/\/mopinion.com\/fr\/resources\/les-tendances-de-lexperience-client-digitale-pour-2021\/\" class=\"btn btn-success btn-lg btn-large\" >T\u00e9l\u00e9chargez votre livre blanc<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En 2020, on a vu \u00e9merger beaucoup de nouvelles tendances auxquelles on ne s\u2019attendait pas. Les entreprises et les consommateurs ont d\u00e9fi\u00e9 toutes les attentes, et tous les \u00e9l\u00e9ments de notre vie quotidienne, y compris le travail, ont \u00e9t\u00e9 boulevers\u00e9s. Et il semble que l&rsquo;ann\u00e9e 2021 s&rsquo;annonce d\u00e9j\u00e0 tout aussi impr\u00e9visible. Malgr\u00e9 le fait que [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":71738,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1895],"tags":[2077,2155],"class_list":["post-65460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-perspectives","tag-digital-feedback-fr","tag-state-of-cx-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Livre blanc: Les tendances de l\u2019Experience Client (CX) Digitale pour 2021 - Mopinion<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livre blanc: Les tendances de l\u2019Experience Client (CX) Digitale pour 2021 - Mopinion\" \/>\n<meta property=\"og:description\" content=\"En 2020, on a vu \u00e9merger beaucoup de nouvelles tendances auxquelles on ne s\u2019attendait pas. Les entreprises et les consommateurs ont d\u00e9fi\u00e9 toutes les attentes, et tous les \u00e9l\u00e9ments de notre vie quotidienne, y compris le travail, ont \u00e9t\u00e9 boulevers\u00e9s. Et il semble que l&rsquo;ann\u00e9e 2021 s&rsquo;annonce d\u00e9j\u00e0 tout aussi impr\u00e9visible. Malgr\u00e9 le fait que [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/\" \/>\n<meta property=\"og:site_name\" content=\"Mopinion\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-15T07:35:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-02T10:57:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2021\/02\/28081448\/digi-cx-2021-anouncement-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Erin Gilliam Haije\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Gilliam Haije\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/\"},\"author\":{\"name\":\"Erin Gilliam Haije\",\"@id\":\"https:\/\/mopinion.com\/fr\/#\/schema\/person\/f061aa6efd23fe0a2c1c19b1aa6745ab\"},\"headline\":\"Livre blanc: Les tendances de l\u2019Experience Client (CX) Digitale pour 2021\",\"datePublished\":\"2021-02-15T07:35:59+00:00\",\"dateModified\":\"2023-10-02T10:57:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/\"},\"wordCount\":251,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/mopinion.com\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2021\/02\/28081448\/digi-cx-2021-anouncement-cover.jpg\",\"keywords\":[\"digital feedback\",\"state of cx\"],\"articleSection\":[\"Perspectives\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/\",\"url\":\"https:\/\/mopinion.com\/fr\/les-tendances-de-lexperience-client-digitale-pour-2021\/\",\"name\":\"Livre blanc: Les tendances de l\u2019Experience Client (CX) Digitale pour 2021 - 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Les entreprises et les consommateurs ont d\u00e9fi\u00e9 toutes les attentes, et tous les \u00e9l\u00e9ments de notre vie quotidienne, y compris le travail, ont \u00e9t\u00e9 boulevers\u00e9s. Et il semble que l&rsquo;ann\u00e9e 2021 s&rsquo;annonce d\u00e9j\u00e0 tout aussi impr\u00e9visible. Malgr\u00e9 le fait que\u2026","_links":{"self":[{"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/posts\/65460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/comments?post=65460"}],"version-history":[{"count":1,"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/posts\/65460\/revisions"}],"predecessor-version":[{"id":77790,"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/posts\/65460\/revisions\/77790"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/media\/71738"}],"wp:attachment":[{"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/media?parent=65460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/categories?post=65460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mopinion.com\/fr\/wp-json\/wp\/v2\/tags?post=65460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}