{"id":59970,"date":"2021-02-15T11:43:15","date_gmt":"2021-02-15T10:43:15","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/digitale-customer-experience-cx-trends-voor-2021\/"},"modified":"2025-11-17T14:05:59","modified_gmt":"2025-11-17T13:05:59","slug":"digitale-customer-experience-trends-2021","status":"publish","type":"page","link":"https:\/\/mopinion.com\/nl\/resources\/digitale-customer-experience-trends-2021\/","title":{"rendered":"Digitale Customer Experience (CX) Trends voor 2021"},"content":{"rendered":"<p><script>var paperFilename = '2021-02-15\/26r1h2\/287092\/1613390557GQZGuU7l\/NL___White_Paper__Digital_Customer_Experience__CX__Trends_in_2021.pdf'<\/script><\/p>\n<div class=\"content-wrap seeitlive-content-wrap\">\n<section id=\"\" class=\"xs-mt-0 xs-mb-10\">\n<div class=\"container xs-pt-0 xs-pb-30\">\n<div class=\"row\">\n<div class=\"col-md-7 col-md-push-5 xs-mt-20 text-center xs-mb-60 lg-mb-0 order-md-2\">\n<div class=\"col-xs-12 col-uxs-12 text-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2021\/02\/28081506\/digi-cx-2021-inpage.jpg\" alt=\"White paper - Digital Customer Experience (CX) Trends in 2021\" width=\"520\" height=\"650\" class=\"alignnone size-full wp-image-23642\" \/><\/div>\n<div class=\"col-md-10 col-md-offset-1\">\n<h3 class=\"fw-600 text-left\">Digitale Customer Experience (CX) Trends voor 2021<\/h3>\n<ul class=\"list-general text-left seeitlive-list-general\">\n<li><span class=\"icon-fas icon-fas-plus\"><\/span>\n<p>Waarom de digitale CX zo ontzettend belangrijk is<\/p>\n<\/li>\n<li><span class=\"icon-fas icon-fas-plus\"><\/span>\n<p>De grootste en belangrijkste trends van 2021<\/p>\n<\/li>\n<li><span class=\"icon-fas icon-fas-plus\"><\/span>\n<p>Hoe zet je een succesvol CX programma op?<\/p>\n<\/li>\n<li><span class=\"icon-fas icon-fas-plus\"><\/span>\n<p>En nog veel meer\u2026<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"clearfix\"><\/div>\n<\/div>\n<p><!-- .\/.col-md-7 --><\/p>\n<div class=\"col-md-5 col-md-pull-7 xs-pt-20 xs-pb-20 seeitlive-form-wrap order-md-1\">\n<div class=\"form-wrap\">\n<h3 class=\"serif text-center xs-mb-10 xs-mt-20 fw-600\">\n<p>\n<img decoding=\"async\" src=\"https:\/\/mopinion.com\/wp-content\/themes\/Mopinionated\/images\/mopinion-logo.svg\" alt=\"Mopinion\" width=\"200\" \/> <\/p>\n<p>Download nu de gratis whitepaper&#8230;<\/h3>\n<p class=\"text-center xs-mb-30\">Geef vorm aan jouw digitale strategie met de laatste voorspellingen<\/p>\n<form action=\"https:\/\/go.mopinion.com\/l\/287092\/2021-01-12\/25zvkr\" method=\"post\" id=\"pardot_form\">\n\n\t\t\t<div style=\"position:absolute; left:-9999px; top: -9999px;\">\n\t\t\t    <label for=\"pardot_extra_field\">Comments<\/label>\n\t\t\t    <input type=\"text\" id=\"pardot_extra_field\" name=\"pardot_extra_field\" class=\"pardot_form form-whitebg\">\n\t\t\t<\/div><input type=\"hidden\" name=\"Lead_persona\" id=\"Lead_Persona\" required=\"false\" value=\"unknown\"> <input type=\"hidden\" name=\"Language\" id=\"Language\" required=\"false\" value=\"Nederlands\"> <input type=\"hidden\" name=\"Account_owner\" id=\"Account_owner\" required=\"false\" value=\"unknown\">\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_01\">\n\t\t\t\t<input id=\"Pardot_First_Name\" name=\"FirstName\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" required=\"false\" value=\"\"> \n\t\t\t\t<label for=\"Pardot_First_Name\" id=\"Pardot_First_Name_label\" class=\"\">VOORNAAM<span class=\"\"><\/span><\/label>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_02\">\n\t\t\t\t<input id=\"Pardot_Last_Name\" name=\"LastName\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Last_Name\" id=\"Pardot_Last_Name_label\" class=\"\">ACHTERNAAM<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorLastName\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_03\">\n\t\t\t\t<input id=\"Pardot_Business_Email\" name=\"BusinessEmail\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Business_Email\" id=\"Pardot_Business_Email_label\" class=\"\">BEDRIJFSEMAIL<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorBusinessEmail\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_04\">\n\t\t\t\t<input id=\"Pardot_Company_Name\" name=\"CompanyName\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Company_Name\" id=\"Pardot_Company_Name_label\" class=\"\">BEDRIJFSNAAM<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorCompanyName\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"field-wrap text-wrap label-below form-whitebg-wrap\" id=\"pardot_form_05\">\n\t\t\t\t<input id=\"Pardot_Phone_Number\" name=\"PhoneNumber\" type=\"text\" placeholder=\"\" class=\"pardot_form form-whitebg\" value=\"\" required=\"required\"> \n\t\t\t\t<label for=\"Pardot_Phone_Number\" id=\"Pardot_Phone_Number_label\" class=\"\">TELEFOONNUMMER<span class=\"\"><strong>*<\/strong><\/span><\/label>\n\t\t\t\t<div id=\"errorPhoneNumber\" class=\"pardot_error\"><\/div>\n\t\t\t<\/div>\n\n            <div class=\"field-wrap submit-wrap label-above btn-wrap btn-success-wrap btn-lg-wrap btn-large-wrap\">  \n\t\t\t\t<input type=\"submit\" name=\"submit\" class=\"btn btn-success btn-lg btn-large\" id=\"\" value=\"Download je gratis exemplaar\">\n\t\t\t<\/div>\n\n\t\t<\/form>\n\t\t<script>\n\t\t\tvar waitForLoad = 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Wij vragen om deze gegevens en in ruil daarvoor delen wij onze kennis met jou. Hier vind je meer informatie over <a href=\"https:\/\/mopinion.com\/nl\/legal\/policies\/privacy-statements\/\">ons privacybeleid.<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"col-md-5 text-left xs-mb-20 lg-mb-0\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"xs-mb-20 text-left serif\">Is het echt gratis?<\/h4>\n\t\t\t\t\t\t\t\t\t<p>Jazeker. We delen graag onze expertise gratis met ge\u00efnteresseerden en gelijkgestemden. 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En nog veel meer\u2026 Download nu de gratis whitepaper&#8230; Geef vorm aan jouw digitale strategie met de laatste voorspellingen Ontmoet onze klanten<\/p>\n","protected":false},"author":39,"featured_media":99057,"parent":79359,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"landingpage_pardot.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[2216],"tags":[1774,2105],"class_list":["post-59970","page","type-page","status-publish","has-post-thumbnail","hentry","category-whitepaper-nl","tag-ecommerce-and-retail-nl","tag-user-experience-nl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digitale Customer Experience (CX) Trends voor 2021 - Mopinion<\/title>\n<meta name=\"description\" content=\"Download nu de gratis whitepaper en ontdek de trends op het gebied van digitale klantervaring (CX) voor 2021.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/nl\/resources\/digitale-customer-experience-trends-2021\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitale Customer Experience (CX) Trends voor 2021 - 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