{"id":13124,"date":"2017-01-13T13:45:02","date_gmt":"2017-01-13T12:45:02","guid":{"rendered":"https:\/\/mopinion.com\/?p=13124"},"modified":"2023-10-01T11:50:09","modified_gmt":"2023-10-01T10:50:09","slug":"wat-is-een-user-feedback-tool","status":"publish","type":"post","link":"https:\/\/mopinion.com\/nl\/wat-is-een-user-feedback-tool\/","title":{"rendered":"Wat is een user feedback tool?"},"content":{"rendered":"<h4>Een user feedback tool is een tool die je gebruikt op je website of app, zodat je erachter komt hoe gebruikers de online dienstverlening ervaren. Waarschijnlijk vraag je je nu af: \u201cJa, maar een kwantitatieve analytics tool (zoals webstatistieken) brengt toch precies hetzelfde in kaart?\u201d Dit is niet helemaal waar, want een user feedback tool achterhaalt de \u2018waarom\u2019 vraag: Waarom gedraagt een bezoeker zich zo op jouw website?<\/h4>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>Zit je erover na te denken om een user feedback tool te gaan gebruiken? Een verstandige overweging, want met klantfeedback krijg je inzichtelijk waar je je website het beste kunt aanpassen en verbeteren. Geef bezoekers de kans om op een simpele manier feedback te geven. Zorg ervoor dat je bezoekers suggesties mogen geven, of problemen kunnen melden.<\/p>\n\t\n\t\t\t\t\t\t<div class=\"clientapp blog_form\">\n\t\t\t\t\t\t\t<hr>\n\t\t\t\t\t\t\t<div class=\"row xs-pb-50\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-6  col-sm-6 pd-bl-cor darktrial-form-header\">START JE GRATIS PROEFPERIODE<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-6 trial-form-img\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/darktrial_icons.png\" style=\"margin-top: 15px;\" alt=\"Mopinion Icons\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t   <div class=\"col-md-12\">\n\t\t\t\t\t\t\t      <form id=\"hero_pardot_form\" name=\"regForm\" action=\"\/trial-email.php\" method=\"post\">\n\t\t\t\t\t\t\t            <div class=\"darktrial-form-border input-group placeholder-lg\">\n\t\t\t\t\t\t\t               <input id=\"Pardot_Business_Email\" name=\"BusinessEmail\" type=\"text\" placeholder=\"Jouw email\" class=\"darkinput-form-bg input-form-e form-control\"  value=\"\" required=\"true\">\n\t\t\t\t\t\t\t               <span class=\"input-group-e-btn input-group-btn\">\n\t\t\t\t\t\t\t               <button class=\"input-form-e-btn btn btn-primary\" onclick=\"return validateForm()\" id=\"submitButton2\"><strong>Mopinion nu uitproberen!<\/strong><\/button>\n\t\t\t\t\t\t\t               <\/span>\n\t\t\t\t\t\t\t            <\/div>\n\t\t\t\t\t\t\t      <\/form>\n\t\t\t\t\t\t\t      <p id=\"errorMessage\" class=\"error-color-red\"><\/p>\n\t\t\t\t\t\t\t   <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row trial-form-bulletpoints\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-12\">\n\t\t\t\t\t\t\t\t\t<ul class=\"darktrial-form\">\n\t\t\t\t\t\t\t\t\t\t<li style=\"padding-left:0px;\">Verzamel onbeperkt feedback<\/li>\n\t\t\t\t\t\t\t\t\t\t<li> \u25a0 <\/li>\n\t\t\t\t\t\t\t\t\t\t<li> Gratis 14 dagen proberen<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<hr>\n\t\t\t\t\t\t<\/div>\n<p>Doe dit door middel van een aantal korte vragen, waarin je bijvoorbeeld de waardering of tevredenheid vraagt aan je bezoekers, in combinatie met een open toelichting. Welke vragen je het beste kunt stellen lees je <a href=\"https:\/\/mopinion.com\/en\/building-your-user-feedback-dashboard-the-easy-way\/\" target=\"_blank\" rel=\"noopener\">hier<\/a>.<\/p>\n<h2>Waarom is user feedback belangrijk?<\/h2>\n<p>Zoals ik al eerder aangaf kun je door middel van user feedback je website verbeteren. Maar dat is niet het enige: user feedback kun je ook gebruiken als je bijvoorbeeld een product of service wilt verbeteren. Ook kun je user feedback inzetten om de klanttevredenheid te meten of om een betere beleving op je website te cre\u00ebren. Daarnaast draagt het bij aan het behoud van klanten en levert het tastbare data op. Het verzamelen van user feedback is <a href=\"https:\/\/mopinion.com\/nl\/3-redenen-waarom-je-met-online-klantenfeedback-moet-werken\/\" target=\"_blank\" rel=\"noopener\">zeer waardevol voor je bedrijf<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-7379\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2017\/01\/28124225\/User-Feedback.jpg\" alt=\"Mopinion: What are user feedback tools? - User Feedback\" width=\"650\" height=\"400\" \/><\/p>\n<h2>Verschillende soorten user feedback tools<\/h2>\n<p>User feedback is belangrijk als je meer inzichten wilt in de mening van jouw bezoekers. Met de juiste feedback kun je een hoop verbeteringen maken. Hierdoor bereik je meer online verkopen en bespaar je een hoop kosten, omdat je een betere service aan je klanten verleent.<\/p>\n<p>Je kunt op verschillende manieren feedback verzamelen, zoals via social media of via vergelijkingswebsites. Mensen geven daar hun mening over o.a. websites, producten en services. Dit gaat vaak om feedback waar bedrijven niet per se om vragen, maar die ze wel mee kunnen nemen in hun analyses. Toch is het verstandiger om user feedback te verzamelen met de daarvoor bedoelde tools omdat je de vraag dan direct aan de gebruiker stelt. We kunnen vijf verschillende user feedback tools onderscheiden:<\/p>\n<h3>1. Online feedback formulieren<\/h3>\n<p>Deze ken je waarschijnlijk wel: een <a href=\"https:\/\/mopinion.com\/en\/what-is-a-website-feedback-button\/\" target=\"_blank\" rel=\"noopener\">feedback knop<\/a> aan de zij- of de onderkant van het scherm, die mee gaat tijdens het scrollen. Als je op de knop klikt, verschijnt er een korte vragenlijst in beeld: het feedback formulier.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5452\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/09\/27144807\/5-Different-types-of-user-feedback-tools-Website-Feedback-Form.jpg\" alt=\"Mopinion: 5 Different types of user feedback tools - Website Feedback Form\" width=\"1700\" height=\"570\" \/><\/p>\n<h3>2. Community feedback<\/h3>\n<p>Community feedback tools maken het mogelijk om feedback te plaatsen op een open forum. De verzamelde feedback komt samen op een open forum, waar andere bezoekers kunnen zien of zij soortgelijke idee\u00ebn of problemen hebben.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5453\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/09\/27144808\/5-Different-types-of-user-feedback-tools-Community-Forum.jpg\" alt=\"Mopinion: 5 Different types of user feedback tools Community Forum\" width=\"1700\" height=\"570\" \/><\/p>\n<h3>3. Visual feedback<\/h3>\n<p>Met visual feedback tools kun je de gebruiker op een specifieke plek op de pagina feedback laten geven. Vervolgens maakt de tool een screenshot van de het specifieke onderdeel van de pagina, inclusief de feedback van de bezoeker.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5455\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/09\/27144808\/5-Different-types-of-user-feedback-tools-Visual-feedback.jpg\" alt=\"Mopinion: 5 Different types of user feedback tools Visual feedback\" width=\"1700\" height=\"570\" \/><\/p>\n<h3>4. Webshop reviews<\/h3>\n<p>Met webshop review tools stuur je de klant via de mail een uitnodiging voor het geven van feedback, zodat ze na de aanschaf van een product hun mening mogen geven.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5470\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/09\/27144809\/5-Different-types-of-user-feedback-tools-Webshop-reviews.jpg\" alt=\"Mopinion: 5 Different types of user feedback tools Webshop reviews\" width=\"1700\" height=\"570\" \/><\/p>\n<h3>5. Traditionele enqu\u00eates<\/h3>\n<p>Via traditionele enqu\u00eates kun je ook user feedback verzamelen. In sommige gevallen zie je ze op de website in de vorm van een feedback knop, maar meestal krijg je een traditionele enqu\u00eate via de mail binnen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5506\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/09\/27144807\/5-Different-types-of-user-feedback-tools-Traditional-Survey.jpg\" alt=\"Mopinion: 5 Different types of user feedback tools - Traditional Survey\" width=\"1700\" height=\"570\" \/><\/p>\n<h3>Wil je meer weten?<\/h3>\n<p>Er zijn dus verschillende manieren waarop je user feedback kunt verzamelen. <a href=\"https:\/\/mopinion.com\/en\/5-different-types-of-user-feedback-tools\/\" target=\"_blank\" rel=\"noopener\">Hier<\/a> kun je meer uitleg vinden over deze 5 soorten user feedback tools.<\/p>\n<p>Ben je benieuwd naar een uitgebreider overzicht van user feedback tools? In een voorgaand blog hebben we <a href=\"https:\/\/mopinion.com\/en\/31-website-feedback-tools-an-overview-and-comparison\/\" target=\"_blank\" rel=\"noopener\">31 verschillende soorten feedback tools<\/a> met elkaar vergeleken.<\/p>\n<section class=\"clientapp blog-cta blog-cta-between blog-cta-border\"> \n\t\t\t\t\t<div class=\"row cta-header-row\">\n\t\t\t\t\t\t<div class=\"col-sm-10 col-sm-offset-1\">\n\t\t\t\t\t\t\t<h3 class=\"text-center\">Klaar om Mopinion in actie te zien?<\/h3>\n\t\t\t\t\t\t\t<p class=\"text-center\">Wil je meer weten over hoe je feedback verzamelt en analyseert met onze feedback tool? Probeer het 14 dagen gratis! Op zoek naar wat meer persoonlijke begeleiding? Plan dan een online demo in met \u00e9\u00e9n van onze feedback specialisten.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"blog-cta-btn-wrap cta-light text-center\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/mopinion.com\/nl\/demo\/?track=blog-post\" id=\"blog-embedded-cta-demo\" class=\"btn btn-request blog-cta-btn blog-btn-sub btn-primary btn-10\">DEMO INPLANNEN<\/a>\n\t\t\t\t\t\t\t<a href=\"https:\/\/app.mopinion.com\/account\/sign-up?track=blog-post\" id=\"blog-embedded-cta-trial\" class=\"btn btn-request  btn-outline-primary  blog-cta-btn\">Probeer het nu<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Een user feedback tool is een tool die je gebruikt op je website of app, zodat je erachter komt hoe gebruikers de online dienstverlening ervaren. Waarschijnlijk vraag je je nu af: \u201cJa, maar een kwantitatieve analytics tool (zoals webstatistieken) brengt toch precies hetzelfde in kaart?\u201d Dit is niet helemaal waar, want een user feedback tool [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":7376,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1887],"tags":[2145],"class_list":["post-13124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitale-feedback","tag-insights-nl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wat is een user feedback tool? - Mopinion<\/title>\n<meta name=\"description\" content=\"Zit je erover na te denken om een user feedback tool te gaan gebruiken? 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