{"id":13132,"date":"2016-11-24T14:41:53","date_gmt":"2016-11-24T13:41:53","guid":{"rendered":"https:\/\/mopinion.com\/?p=13132"},"modified":"2023-10-01T11:50:21","modified_gmt":"2023-10-01T10:50:21","slug":"real-time-customer-feedback","status":"publish","type":"post","link":"https:\/\/mopinion.com\/nl\/real-time-customer-feedback\/","title":{"rendered":"Wat is real-time customer feedback?"},"content":{"rendered":"<h4><strong>Real-time customer feedback<\/strong> is een manier van kwalitatieve dataverzameling, waarbij je \u2018live\u2019 inzicht krijgt in de feedback van de gebruikers van je website of app. Met real-time customer feedback zie je direct wat de wensen en de behoeften zijn van de gebruiker, en kun je goed monitoren op mogelijke problemen zoals bugs of ontbrekende informatie in de online klantreis.<br \/>\n<\/h4>\n<p><\/p>\n<hr>\n<p>De dagen dat bedrijven alleen via de prijs of kwaliteit konden concurreren zijn voorbij. Dit is het tijdperk waarin de klant centraal staat. Binnen het digitale landschap is het steeds makkelijker voor consumenten om te switchen van aanbieder. Het is dus van essentieel belang om te luisteren naar de online klant en om daar naar te handelen. Zodra je dat niet doet, stapt de consument binnen no-time over naar de concurrent.<\/p>\n\t\n\t\t\t\t\t\t<div class=\"clientapp blog_form\">\n\t\t\t\t\t\t\t<hr>\n\t\t\t\t\t\t\t<div class=\"row xs-pb-50\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-6  col-sm-6 pd-bl-cor darktrial-form-header\">START JE GRATIS PROEFPERIODE<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-6 trial-form-img\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/themes\/Mopinionated\/images\/darktrial_icons.png\" style=\"margin-top: 15px;\" alt=\"Mopinion Icons\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t   <div class=\"col-md-12\">\n\t\t\t\t\t\t\t      <form id=\"hero_pardot_form\" name=\"regForm\" action=\"\/trial-email.php\" method=\"post\">\n\t\t\t\t\t\t\t            <div class=\"darktrial-form-border input-group placeholder-lg\">\n\t\t\t\t\t\t\t               <input id=\"Pardot_Business_Email\" name=\"BusinessEmail\" type=\"text\" placeholder=\"Jouw email\" class=\"darkinput-form-bg input-form-e form-control\"  value=\"\" required=\"true\">\n\t\t\t\t\t\t\t               <span class=\"input-group-e-btn input-group-btn\">\n\t\t\t\t\t\t\t               <button class=\"input-form-e-btn btn btn-primary\" onclick=\"return validateForm()\" id=\"submitButton2\"><strong>Mopinion nu uitproberen!<\/strong><\/button>\n\t\t\t\t\t\t\t               <\/span>\n\t\t\t\t\t\t\t            <\/div>\n\t\t\t\t\t\t\t      <\/form>\n\t\t\t\t\t\t\t      <p id=\"errorMessage\" class=\"error-color-red\"><\/p>\n\t\t\t\t\t\t\t   <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row trial-form-bulletpoints\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-12\">\n\t\t\t\t\t\t\t\t\t<ul class=\"darktrial-form\">\n\t\t\t\t\t\t\t\t\t\t<li style=\"padding-left:0px;\">Verzamel onbeperkt feedback<\/li>\n\t\t\t\t\t\t\t\t\t\t<li> \u25a0 <\/li>\n\t\t\t\t\t\t\t\t\t\t<li> Gratis 14 dagen proberen<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<hr>\n\t\t\t\t\t\t<\/div>\n<h2>Het voordeel van real-time customer feedback<\/h2>\n<p>In plaats van dat je moet raden naar de behoeften van de klant, kun je ook real-time customer feedback inzetten op plekken waarin je meer inzichten wilt. Vroeger wist je pas na een aantal dagen, weken of zelfs maanden waar klanten problemen mee hadden. Tegen de tijd dat het probleem opgelost was, waren die klanten allang van de site verdwenen \u2013 om vervolgens nooit meer terug te komen.<br \/>\n<br \/>\nZonder het gebruik van real-time customer feedback <a href=\"https:\/\/mopinion.com\/en\/without-real-time-insights-you-lose-customers\/\" target=\"_blank\" rel=\"noopener\">overleef je het als organisatie tegenwoordig niet<\/a> in de concurrentie-jungle. Het gebruik van real-time customer feedback is \u00e9\u00e9n van de beste manieren om de mening van je klant een prominente plek te geven in je organisatie. Deze technologie maakt het mogelijk om precies te weten wat jouw klanten op dit moment zeggen, zodat je meteen kunt ingrijpen wanneer het nodig is.<\/p>\n<h2>Hoe ga je met real-time customer feedback om?<\/h2>\n<p>Klanten willen niet alleen real-time feedback kunnen geven; ze willen ook dat het bedrijf aan de slag gaat met de feedback. Tegenwoordig zijn er verscheidene softwaresystemen op de markt waarmee je <a href=\"https:\/\/mopinion.com\/en\/online-customer-journeys-programme\/\" target=\"_blank\" rel=\"noopener\">eenvoudig real-time customer feedback kunt verzamelen en analyseren<\/a>.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/11\/28124245\/Real-time-Dashboard.jpeg\" alt=\"Mopinion: What is real-time customer feedback - Real-time Dashboard\" width=\"650\" height=\"300\" class=\"size-full wp-image-6401\" \/>a<br \/>\n<br \/>\nDe customer feedback breng je real-time samen in een dashboard. In \u00e9\u00e9n oogopslag zie je of er negatieve customer feedback is binnengekomen, waarna jij of je team meteen kunnen starten met een oplossing. <a href=\"https:\/\/mopinion.com\/en\/6-tips-for-effectively-turning-online-customer-experience-insight-into-the-right-actions\/\" target=\"_blank\" rel=\"noopener\">Betrek daar zowel je collega\u2019s maar ook de klant bij, en houdt mensen op de hoogte over de voortgang<\/a>.<br \/>\n<br \/>\nHet geeft klanten het gevoel dat je daadwerkelijk naar ze luistert en dat je ze serieus neemt. Met als gevolg: meer tevreden klanten.<br \/>\nReal-time feedback zorgt dus voor directe inzichten in customer feedback, klantgericht denken in de organisatie en uiteindelijk voor <a href=\"https:\/\/www.usertesting.com\/blog\/2016\/04\/12\/customer-experience-roi\/\" target=\"_blank\" rel=\"noopener\">blijere klanten met een hogere loyaliteit<\/a>.<br \/>\n<br \/>\nBenieuwd naar wat real-time customer feedback voor jouw bedrijf kan doen?<\/p>\n<section class=\"clientapp blog-cta blog-cta-between blog-cta-border\"> \n\t\t\t\t\t<div class=\"row cta-header-row\">\n\t\t\t\t\t\t<div class=\"col-sm-10 col-sm-offset-1\">\n\t\t\t\t\t\t\t<h3 class=\"text-center\">Klaar om Mopinion in actie te zien?<\/h3>\n\t\t\t\t\t\t\t<p class=\"text-center\">Wil je meer weten over hoe je feedback verzamelt en analyseert met onze feedback tool? Probeer het 14 dagen gratis! Op zoek naar wat meer persoonlijke begeleiding? Plan dan een online demo in met \u00e9\u00e9n van onze feedback specialisten.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"blog-cta-btn-wrap cta-light text-center\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/mopinion.com\/nl\/demo\/?track=blog-post\" id=\"blog-embedded-cta-demo\" class=\"btn btn-request blog-cta-btn blog-btn-sub btn-primary btn-10\">DEMO INPLANNEN<\/a>\n\t\t\t\t\t\t\t<a href=\"https:\/\/app.mopinion.com\/account\/sign-up?track=blog-post\" id=\"blog-embedded-cta-trial\" class=\"btn btn-request  btn-outline-primary  blog-cta-btn\">Probeer het nu<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Real-time customer feedback is een manier van kwalitatieve dataverzameling, waarbij je \u2018live\u2019 inzicht krijgt in de feedback van de gebruikers van je website of app. Met real-time customer feedback zie je direct wat de wensen en de behoeften zijn van de gebruiker, en kun je goed monitoren op mogelijke problemen zoals bugs of ontbrekende informatie [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":6389,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1887],"tags":[2075,2145],"class_list":["post-13132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitale-feedback","tag-digital-feedback-nl","tag-insights-nl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wat is real-time customer feedback? - Mopinion<\/title>\n<meta name=\"description\" content=\"Wat is real-time klantfeedback? 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