{"id":60732,"date":"2016-07-22T15:30:03","date_gmt":"2016-07-22T14:30:03","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/mopinion-lanceert-testimonial-video-van-tomtom\/"},"modified":"2023-10-01T11:50:41","modified_gmt":"2023-10-01T10:50:41","slug":"mopinion-lanceert-testimonial-video-van-tomtom","status":"publish","type":"post","link":"https:\/\/mopinion.com\/nl\/mopinion-lanceert-testimonial-video-van-tomtom\/","title":{"rendered":"Mopinion lanceert testimonial video van TomTom"},"content":{"rendered":"<h4><a href=\"http:\/\/tomtom.com\/\" target=\"_blank\" rel=\"noopener\">TomTom<\/a> opgericht in 1991, is wereldleider op het gebied van navigatie, landkaarten, GPS sporthorloges en vloot management oplossingen. De oprichters van TomTom zijn nog steeds actief in het bedrijf. Hun ondernemersgeest, toewijding en harde werken is vandaag de dag nog steeds zichtbaar en merkbaar binnen het bedrijf.<\/h4>\n<h3>De uitdaging<\/h3>\n<p>TomTom kampte met dezelfde uitdagingen op het gebied van klanttevredenheid en problemen signaleren als ieder ander bedrijf. Remko Strik, Manager After Sales &#038; CRM vertelt over de uitdagingen voordat TomTom bij Mopinion aanklopte. \u201cHet was als een eenzijdige spiegel; onze klanten konden wel naar ons kijken, maar wij niet naar hen. Daarom zochten wij een manier om klantfeedback te verzamelen.\u201d<\/p>\n<h3>Waarom TomTom Mopinion koos<\/h3>\n<p>Na een uitgebreid onderzoek en vergelijking van de mogelijkheden koos TomTom voor Mopinion\u2019s alles-in-een klantfeedback software om inzicht te krijgen in de behoeften van de klanten. Remko licht toe: \u201cDe feedback button van Mopinion was de oplossing. Met deze button konden we verschillende touchpoints van de online klantreis verbeteren. Het is belangrijk dat we op bepaalde momenten en pagina\u2019s klantfeedback verzamelen.\u201d<\/p>\n<p>TomTom koos niet alleen voor Mopinion vanwege de uitgebreide features, maar ook omdat deze software gemakkelijk in het huidige klantenservice systeem te implementeren was. Het team kon snel met Mopinion\u2019s software aan de slag, dus de overgang verliep soepel.<\/p>\n<section class=\"xs-mt-60\" style=\"\"><video id=\"\" class=\"video-js center-block\" controls preload=\"auto\" poster=\"https:\/\/mopinion.s3-eu-west-1.amazonaws.com\/video\/posters\/tomtom_poster.png\" data-setup=\"{}\">\n\t\t\t\t\t\t\t\t\t<source src=\"https:\/\/mopinion.s3-eu-west-1.amazonaws.com\/video\/full\/Mopinion_TomTom.mp4\" type=\"video\/mp4\">\n\t\t\t\t\t\t\t\t\t<source src=\"https:\/\/mopinion.s3-eu-west-1.amazonaws.com\/video\/full\/Mopinion_TomTom.webm\" type=\"video\/webm\">\n\t\t\t\t\t\t\t\t\t<source src=\"https:\/\/mopinion.s3-eu-west-1.amazonaws.com\/video\/full\/Mopinion_TomTom.ogv\" type=\"video\/ogg\">\n\t\t\t\t\t\t\t\t\t<p class=\"vjs-no-js\">\n\t\t\t\t\t\t\t\t\tTo view this video please enable JavaScript, and consider upgrading to a web browser that\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/videojs.com\/html5-video-support\/\" target=\"_blank\">supports HTML5 video<\/a>\n\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t<\/video><\/section>\n<section class=\"clientapp blog-cta blog-cta-between blog-cta-border\"> \n\t\t\t\t\t<div class=\"row cta-header-row\">\n\t\t\t\t\t\t<div class=\"col-sm-10 col-sm-offset-1\">\n\t\t\t\t\t\t\t<h3 class=\"text-center\">Klaar om Mopinion in actie te zien?<\/h3>\n\t\t\t\t\t\t\t<p class=\"text-center\">Wil je meer weten over hoe je feedback verzamelt en analyseert met onze feedback tool? Probeer het 14 dagen gratis! Op zoek naar wat meer persoonlijke begeleiding? Plan dan een online demo in met \u00e9\u00e9n van onze feedback specialisten.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"blog-cta-btn-wrap cta-light text-center\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/mopinion.com\/nl\/demo\/?track=blog-post\" id=\"blog-embedded-cta-demo\" class=\"btn btn-request blog-cta-btn blog-btn-sub btn-primary btn-10\">DEMO INPLANNEN<\/a>\n\t\t\t\t\t\t\t<a href=\"https:\/\/app.mopinion.com\/account\/sign-up?track=blog-post\" id=\"blog-embedded-cta-trial\" class=\"btn btn-request  btn-outline-primary  blog-cta-btn\">Probeer het nu<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"<p>TomTom opgericht in 1991, is wereldleider op het gebied van navigatie, landkaarten, GPS sporthorloges en vloot management oplossingen. De oprichters van TomTom zijn nog steeds actief in het bedrijf. Hun ondernemersgeest, toewijding en harde werken is vandaag de dag nog steeds zichtbaar en merkbaar binnen het bedrijf. De uitdaging TomTom kampte met dezelfde uitdagingen op [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":70173,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1891],"tags":[1793,2028],"class_list":["post-60732","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inzichten","tag-customer-stories-nl","tag-technology-and-software-nl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mopinion lanceert testimonial video van TomTom - Mopinion<\/title>\n<meta name=\"description\" content=\"Bekijk hier de Mopinion testimonial tutorial van TomTom.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/nl\/mopinion-lanceert-testimonial-video-van-tomtom\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mopinion lanceert testimonial video van TomTom - Mopinion\" \/>\n<meta property=\"og:description\" content=\"Bekijk hier de Mopinion testimonial tutorial van TomTom.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mopinion.com\/nl\/mopinion-lanceert-testimonial-video-van-tomtom\/\" \/>\n<meta property=\"og:site_name\" content=\"Mopinion\" \/>\n<meta property=\"article:author\" content=\"m0p1n10n\" \/>\n<meta property=\"article:published_time\" content=\"2016-07-22T14:30:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-01T10:50:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/07\/28110715\/tomtom-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kees Wolters\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@keeswolters\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kees Wolters\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/mopinion.com\/nl\/mopinion-lanceert-testimonial-video-van-tomtom\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/mopinion.com\/nl\/mopinion-lanceert-testimonial-video-van-tomtom\/\"},\"author\":{\"name\":\"Kees Wolters\",\"@id\":\"https:\/\/mopinion.com\/nl\/#\/schema\/person\/604dd3c06b4ff7afc87ee6bffe0f5806\"},\"headline\":\"Mopinion lanceert testimonial video van TomTom\",\"datePublished\":\"2016-07-22T14:30:03+00:00\",\"dateModified\":\"2023-10-01T10:50:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/mopinion.com\/nl\/mopinion-lanceert-testimonial-video-van-tomtom\/\"},\"wordCount\":236,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/mopinion.com\/nl\/#organization\"},\"image\":{\"@id\":\"https:\/\/mopinion.com\/nl\/mopinion-lanceert-testimonial-video-van-tomtom\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/media.mopinion.com\/wp-content\/uploads\/2016\/07\/28110715\/tomtom-cover.jpg\",\"keywords\":[\"Customer stories\",\"technology &amp; 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Kees has a background in web design, digital marketing and UX. After working for a number of web agencies he held digital marketing positions at Philips and USG Marketing. 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