{"id":63345,"date":"2019-08-06T08:00:23","date_gmt":"2019-08-06T07:00:23","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/leroy-merlin-kiest-mopinions-customer-feedback-oplossing\/"},"modified":"2023-10-01T11:48:38","modified_gmt":"2023-10-01T10:48:38","slug":"leroy-merlin-kiest-customer-feedback-mopinion","status":"publish","type":"post","link":"https:\/\/mopinion.com\/nl\/leroy-merlin-kiest-customer-feedback-mopinion\/","title":{"rendered":"Leroy Merlin kiest Mopinion\u2019s customer feedback oplossing"},"content":{"rendered":"

Met meer dan 23.000 werknemers en maar liefst meer dan 130 winkels is Leroy Merlin<\/strong> een van de bekendste doe-het-zelf merken in Frankrijk, gericht op verbouwen en tuinieren. Leroy Merlin Frankrijk heeft daarnaast sterke online positie dankzij een snel groeiende website.
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Sinds 2019 verwelkomt de website van Leroy Merlin<\/a> meer dan 31 miljoen bezoekers per maand. Dit hoge bezoekersaantal brengt ook een paar uitdagingen met zich mee. De grootste uitdaging is ervoor zorgen dat bezoekers een simpele, aangename en intu\u00eftieve online klantreis ervaren.<\/p>\n

\u2018Luisteren naar de Voice of the Customer is onderdeel van ons DNA\u2019 <\/h2>\n

Al sinds de oprichting hecht Leroy Merlin grote waarde aan de Voice of the Customer (VoC). Dit is al jaren onderdeel van het DNA. Het doel is nu om dit uit te breiden en meer naar klanten via de digitale kanalen te luisteren. Op deze manier krijgen de bezoekers een kans om hun mening tijdens de online klantreis te delen.<\/p>\n

Er volgde een logische stap voor Leroy Merlin. Dankzij de feedback oplossing van Mopinion is ons digitale team nu in staat om online de strubbelingen van de klanten sneller te traceren zodat we de online klantreis kunnen optimaliseren.<\/p>\n

Nicolas Haese, Customer Experience Manager bij Leroy Merlin France<\/div>\n<\/blockquote>\n

\"Mopinion:
\nScreenshot: Feedbackformulier op de website van Leroy Merlin.
\n
\nHaese vertelt dat sinds Mopinion op de website draait, Leroy Merlin haar klanten beter begrijpt en beter kan inspringen op de behoeften en verwachtingen tijdens de online klantreis.<\/p>\n

Door deze nieuwe inzichten kunnen wij de website verder optimaliseren, in samenspraak met onze gebruikers. Zo komen wij hen tegemoet in hun behoeften.<\/p><\/blockquote>\n

\u2018Gebruiksvriendelijke software met uitgebreide mogelijkheden\u2019<\/h2>\n

De beslissing om voor Mopinion\u2019s customer feedback software te kiezen was gebaseerd op de gebruiksvriendelijke interface en de enorme keuze aan features. De feedback software is eenvoudig op de website te integreren, volledig passend binnen onze IT mogelijkheden. Daarnaast hebben wij goed contact met het Mopinion support team en hebben wij een goede, zakelijke relatie opgebouwd. <\/p><\/blockquote>\n

\"Mopinion:
\nBron: Magazine Imobili\u00e1rio
\n
\nDe feedback die via Mopinion wordt verzameld heeft als doel de bestaande data en kennis te verrijken om zo de website te blijven optimaliseren.<\/p>\n

Onze doelen zijn simpel: feedback verzamelen van onze online gebruikers, de tevredenheid meten en ervoor zorgen dat de tevredenheid verhoogd wordt. Dankzij Mopinion kunnen we deze strategische doelen behalen.<\/p><\/blockquote>\n

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Klaar om Mopinion in actie te zien?<\/h3>\n\t\t\t\t\t\t\t

Wil je meer weten over hoe je feedback verzamelt en analyseert met onze feedback tool? Probeer het 14 dagen gratis! Op zoek naar wat meer persoonlijke begeleiding? Plan dan een online demo in met \u00e9\u00e9n van onze feedback specialisten.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

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\n\t\t\t\t\t\t\tDEMO INPLANNEN<\/a>\n\t\t\t\t\t\t\tProbeer het nu<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"

Met meer dan 23.000 werknemers en maar liefst meer dan 130 winkels is Leroy Merlin een van de bekendste doe-het-zelf merken in Frankrijk, gericht op verbouwen en tuinieren. Leroy Merlin Frankrijk heeft daarnaast sterke online positie dankzij een snel groeiende website. Sinds 2019 verwelkomt de website van Leroy Merlin meer dan 31 miljoen bezoekers per […]<\/p>\n","protected":false},"author":40,"featured_media":70101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1887],"tags":[1793,1774,2113],"class_list":["post-63345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitale-feedback","tag-customer-stories-nl","tag-ecommerce-and-retail-nl","tag-voice-of-customer-nl"],"acf":[],"yoast_head":"\nLeroy Merlin kiest Mopinion\u2019s customer feedback oplossing - Mopinion<\/title>\n<meta name=\"description\" content=\"Met meer dan 23.000 werknemers en maar liefst meer dan 130 winkels is Leroy Merlin een van de bekendste doe-het-zelf merken in Frankrijk, gericht op verbouwen en tuinieren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/nl\/leroy-merlin-kiest-customer-feedback-mopinion\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leroy Merlin kiest Mopinion\u2019s customer feedback oplossing - 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