{"id":63604,"date":"2019-10-14T08:00:24","date_gmt":"2019-10-14T07:00:24","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/k2-systems-lanceert-mopinion-in-eigen-planning-software\/"},"modified":"2023-10-01T11:48:12","modified_gmt":"2023-10-01T10:48:12","slug":"k2-systems-lanceert-mopinion-in-eigen-planning-software","status":"publish","type":"post","link":"https:\/\/mopinion.com\/nl\/k2-systems-lanceert-mopinion-in-eigen-planning-software\/","title":{"rendered":"K2 Systems lanceert Mopinion in eigen planning software"},"content":{"rendered":"

Goed nieuws! De Duitse leverancier van zonne-energie, K2 Systems<\/strong> heeft onlangs Mopinion feedback in hun eigen planning software, K2 Base<\/a><\/em> ge\u00efmplementeerd.<\/h4>\n
\n

<\/p>\n

Lucas Toulon, Assistent van CEO bij K2 Systems<\/strong> vertelt ons…
\n
\n‘K2 Systems streeft naar wereldwijde energievoorziening met zonne-energie. K2 Systems richt zich op de ontwikkeling van installaties die makkelijk gemonteerd kunnen worden en klantvriendelijk zijn. Samen richten wij ons op technische innovatie en zetten wij een nieuwe standaard neer voor een duurzame toekomst.’<\/em>
\n
\nMet de eigen online software \u2018K2 Base\u2019 heeft K2 Systems een krachtige tool die helpt met het plannen van een PV installatie, het montagesysteem. Deze software wordt constant geupdate en is een onafhankelijk platform.
\n
\n\"Mopinion:
\n
\n‘K2 Base helpt klanten berekeningen te maken, maakt gebruik van satellietfoto’s, is een handige tekentool voor daken en kan een compleet projectverslag uitdraaien. Met deze tool kun je ook structurele analyses, calculatie van de hoeveelheid materialen en bijeenkomsten rapporteren.’<\/em><\/p>\n

Samen met Mopinion<\/h2>\n

Voordat K2 Systems bij Mopinion aanklopte had K2 Systems geen idee van hoe de software door de klanten werd ervaren. Ook zocht dit bedrijf naar een manier om precieze, structurele berekeningen naast praktisch ook snel en intu\u00eftief mogelijk te maken.
\n
\nAl snel werd geconcludeerd dat de enige manier om inzicht in de customer experience en gebruiksvriendelijkheid te krijgen is door feedback binnen de eigen software omgeving te verzamelen.<\/p>\n

Feedback verzamelen is belangrijk voor K2 Systems. Zo krijgt K2 Systems inzicht in welke stappen de gebruikers als \u2018relevant\u2019 of \u2018moeilijk\u2019 bestempelen. We hebben voor de oplossing van Mopinion gekozen vanwege de veelzijdigheid. Het is makkelijk om te implementeren, heeft veel verschillende mogelijkheden en biedt geweldige inzichten in de klantfeedback.<\/p><\/blockquote>\n

Op dit moment gebruikt K2 Systems een feedbackformulier in hun planning software Base dat getriggerd wordt als iemand de webpagina wil verlaten:
\n
\n‘Allereerst vragen we onze gebruikers of zij hun online doel hebben bereikt (met de Goal Completion Rate, of GCR) en of zij hun workflow in Base kunnen beoordelen. Dank zijn de Mopinion feedback kunnen we de gebruikers om toelichting vragen als de initi\u00eble feedback niet positief is. Wij vragen bijvoorbeeld waar zij tegenaan liepen en wanneer, zodat wij ons op die specifieke pagina kunnen richten en de gebruiksvriendelijkheid kunnen verbeteren.<\/em>
\n
\nDaarnaast, nog even terugkomend op het gat tussen complexiteit en intu\u00eftief voor de gebruiker van onze software, vragen wij mensen of zij de technische details begrepen hebben en of ze problemen ondervonden tijdens het navigeren in de software.<\/em>
\n
\n\"Mopinion:
\n
\nDe personaliseerbare feedback dashboards zorgen ervoor dat we kunnen zien hoe de gebruikers Base ervaren. De verschillende pakket opties van Mopinion passen precies bij onze behoeften. En als laatste belangrijke punt, de Mopinion software is in lijn met GDPR en dat was een van de vereisten voor ons.’<\/em>
\n
\nIn de toekomst hoopt K2 Systems nog meer feedback te verzamelen over de gebruiksvriendelijkheid, zodat de customer journey helemaal geoptimaliseerd kan worden.<\/p>\n

\n

<\/p>\n

Over K2 Systems<\/h3>\n

Sinds 2004 is K2 Systems<\/a> de pioneer van hoogwaardige montagesystemen voor fotovolta\u00efsche installaties wereldwijd. Met als thuisbasis Renningen, Duitsland, is deze leverancier van zonne energie constant in ontwikkeling om de montage systemen te verbeteren en nieuwe producten te ontwikkelen. Klanten profiteren van de jarenlange internationale ervaring en expertise en van de persoonlijke aanpak op het gebied van klantrelaties. <\/p>\n

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Klaar om Mopinion in actie te zien?<\/h3>\n\t\t\t\t\t\t\t

Wil je meer weten over hoe je feedback verzamelt en analyseert met onze feedback tool? Probeer het 14 dagen gratis! Op zoek naar wat meer persoonlijke begeleiding? Plan dan een online demo in met \u00e9\u00e9n van onze feedback specialisten.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\tDEMO INPLANNEN<\/a>\n\t\t\t\t\t\t\tProbeer het nu<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"

Goed nieuws! De Duitse leverancier van zonne-energie, K2 Systems heeft onlangs Mopinion feedback in hun eigen planning software, K2 Base ge\u00efmplementeerd. Lucas Toulon, Assistent van CEO bij K2 Systems vertelt ons… ‘K2 Systems streeft naar wereldwijde energievoorziening met zonne-energie. K2 Systems richt zich op de ontwikkeling van installaties die makkelijk gemonteerd kunnen worden en klantvriendelijk […]<\/p>\n","protected":false},"author":12,"featured_media":70081,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1887],"tags":[1793,2075,2032],"class_list":["post-63604","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitale-feedback","tag-customer-stories-nl","tag-digital-feedback-nl","tag-telcos-and-utility-nl"],"acf":[],"yoast_head":"\nK2 Systems lanceert Mopinion in eigen planning software - Mopinion<\/title>\n<meta name=\"description\" content=\"De Duitse leverancier van zonne-energie, K2 Systems heeft onlangs Mopinion feedback in hun eigen planning software,K2 Base ge\u00efmplementeerd.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/nl\/k2-systems-lanceert-mopinion-in-eigen-planning-software\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"K2 Systems lanceert Mopinion in eigen planning software - 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