{"id":64488,"date":"2020-05-08T09:58:24","date_gmt":"2020-05-08T08:58:24","guid":{"rendered":"https:\/\/beta-site.mopinion.com\/mopinions-2020-voice-of-customer-voc-software-landschap\/"},"modified":"2023-10-01T11:46:36","modified_gmt":"2023-10-01T10:46:36","slug":"mopinion-voice-of-customer-voc-software-landschap","status":"publish","type":"post","link":"https:\/\/mopinion.com\/nl\/mopinion-voice-of-customer-voc-software-landschap\/","title":{"rendered":"Mopinions 2020 Voice of Customer (VoC) Software landschap"},"content":{"rendered":"

Hierbij delen wij graag Mopinion’s Voice of Customer (VoC) landschap<\/strong> van 2020. Voor dit overzicht hebben we meer dan dertig software tools in drie verschillende categorie\u00ebn voor je verzameld. De software uit dit overzicht helpt bedrijven waardevolle inzichten over hun klanten te verkrijgen. We weten zeker dat iedereen hier een passende software oplossing vindt.<\/h4>\n
\n

<\/p>\n

Voor je begint met een VoC programma, is het belangrijk om te weten dat een gedegen programma uit drie verschillende fases bestaat: Verzamelen, Analyseren en Actie ondernemen. Veel bedrijven verzamelen alleen VoC data. Maar het is belangrijk dat je team ook de gegevens analyseert en opvolgt. Houd dit in gedachten als je VoC software uitkiest.
\n
\nNu je dit weet, bekijk dan onderstaand VoC Software landschap van 2020:
\n
\n\"Mopinion:<\/a><\/p>\n

De belangrijkste categorie\u00ebn voor de VoC<\/h2>\n

Eerst volgt een korte uitleg van de categorie\u00ebn die wij benoemen in dit overzicht van de Voice of Customer (VoC).<\/p>\n

Digitale Feedback Software<\/h3>\n

De eerste categorie in het VoC software overzicht is Digitale Feedback Software<\/strong>. Begrijpen wat je klanten online doen, wat ze van jouw merk vinden en op basis waarvan zij beslissingen maken is belangrijk voor ieder bedrijf. Dit hoort zeker in iedere bedrijfsstrategie thuis. Onze selectie van software tools in deze categorie bestaat puur uit digitale feedback spelers, ontwikkeld voor met name websites en mobiele apps.
\n
\nDe belangrijkste software aanbieders in deze categorie: Mopinion<\/a> en Instabug<\/a>.<\/p>\n

Feedback Software voor Alle Kanalen<\/h3>\n

Feedback Software voor Alle Kanalen <\/strong> richt zich op zowel online als offline kanalen en dat is het grote verschil met Digitale Feedback. Deze software biedt vaak een uitgebreid pakket van oplossingen aan voor verschillende kanalen en doeleinden. De keerzijde van de vele oplossingen is dat deze software vaak minder gespecialiseerd is op digitaal vlak. Vanwege de mogelijkheden voor alle kanalen worden deze tools vaak gekozen door de grotere ondernemingen.<\/p>\n

\nDe belangrijkste software aanbieders in deze categorie: InMoment<\/a>, NICESatmetrix<\/a> en VERINT Foresee<\/a>.<\/p>\n

Traditionele Enqu\u00eate Software<\/h3>\n

Traditionele Enqu\u00eate Software<\/strong> is een handige manier om in contact te komen met je bezoekers en feedback te achterhalen. Je kunt online enqu\u00eates voor verschillende doeleinden gebruiken, zoals marktonderzoek verrichten, productfeedback opvragen, feedback over de klantenservice verzamelen en de klant- en werknemerstevredenheid meten.<\/p>\n

\nDe belangrijkste software aanbieders in deze categorie: Typeform, Jotform en SurveyMonkey.<\/p>\n

De juiste VoC Software kiezen<\/h2>\n

Afhankelijk van je doel zijn er meerdere geweldige VoC software tools waar je uit kunt kiezen. Maar er zijn ook een aantal zaken waar je rekening mee moet houden als je een keuze maakt, denk aan de grootte van je bedrijf en wat je met de VoC wilt bereiken.
\n
\nWe hopen dat dit landschap je inspireert als je VoC software gaat kiezen. <\/p>\n

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Klaar om Mopinion in actie te zien?<\/h3>\n\t\t\t\t\t\t\t

Wil je meer weten over hoe je feedback verzamelt en analyseert met onze feedback tool? Probeer het 14 dagen gratis! Op zoek naar wat meer persoonlijke begeleiding? Plan dan een online demo in met \u00e9\u00e9n van onze feedback specialisten.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\tDEMO INPLANNEN<\/a>\n\t\t\t\t\t\t\tProbeer het nu<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"

Hierbij delen wij graag Mopinion’s Voice of Customer (VoC) landschap van 2020. Voor dit overzicht hebben we meer dan dertig software tools in drie verschillende categorie\u00ebn voor je verzameld. De software uit dit overzicht helpt bedrijven waardevolle inzichten over hun klanten te verkrijgen. We weten zeker dat iedereen hier een passende software oplossing vindt. Voor […]<\/p>\n","protected":false},"author":12,"featured_media":68921,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1891],"tags":[2145,2028,2113],"class_list":["post-64488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inzichten","tag-insights-nl","tag-technology-and-software-nl","tag-voice-of-customer-nl"],"acf":[],"yoast_head":"\nMopinions 2020 Voice of Customer (VoC) Software landschap - Mopinion<\/title>\n<meta name=\"description\" content=\"Hierbij delen wij graag Mopinion\u2019s Voice of Customer (VoC) landschap van 2020.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mopinion.com\/nl\/mopinion-voice-of-customer-voc-software-landschap\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mopinions 2020 Voice of Customer (VoC) Software landschap - 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