After two successful phases of Mopinion Academy’s Onboarding Webinar series, it’s time to move on to the final phase: Action Management, Follow up & Sharing within your Organisation. This is arguably the most vital phase in your online feedback programme as it leads to closing the feedback loop. As part of our new educational platform, […]
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Ever been put into a position where an online customer is asking you a question about a specific issue and he presumes you can pick up where your colleague left off? Meanwhile you have no prior knowledge of the matter and no documentation to refer to for checking the status of the issue? I think […]
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When online customer feedback is collected and the data is properly analysed, it is time to work to a useful conclusion – turning insight into action…
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It’s not easy to be on top of your customer experience game. It’s a well coordinated effort of an entire team that ultimately creates a positive customer experience. Achieving seamless collaboration and coordination within the team is a goal most organizations struggle to achieve. While the role of the project managers is certainly crucial, even […]
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