Our thoughts on Digital Customer Experience

Customer Success Story – TUI: a multichannel feedback solution for a major travel organisation

Customer Success Story: TUI - Cover image

Discover your smile. Those are the famous words of market leading travel organisation, TUI. Via numerous channels (TUI.nl, TUI travel agencies and the Contact Center), TUI offers a myriad of holiday packages catered to all types of travelers, including sunshine & winter holidays, city trips, weddings, sports & activities, and even flights via its own […]

Read more

Customer Success Story – Schoonenberg: Hearing specialist focused on the Voice of the Customer

Mopinion: Schoonenberg Testimonial - Cover

Established in 1926, Schoonenberg Hoorcomfort is one of the oldest companies in the hearing aid industry. Today, it is part of Sonova, which is present in 90 different countries across the world. The top hearing specialist in the Netherlands, hundreds of thousands of hearing-impaired people have put their trust in Schoonenberg to help them find […]

Read more

Customer Success Story – Devitt Insurance: Optimising the customer journey

Mopinion: Customer Success Story – Devitt Insurance: Optimising the customer journey - Feature image

Devitt Insurance Services Limited is an insurance broker based in Romford, England that has been arranging insurance in the UK since 1936. Devitt offers competitive prices on motorbike insurance, car insurance, van insurance, home insurance and business insurance including specialist insurance policies for dealers and training schools. Reliability, transparency, value and good service all lie […]

Read more

BKR selects Mopinion as its customer feedback software provider

Mopinion: BKR selects Mopinion as its customer feedback software provider - Cover Image

Bureau Krediet Registratie (BKR) is a non-profit credit registration agency that manages the credit data of millions of consumers in the Netherlands. BKR registers loans agreed with banks and other loan providers so that companies can check up on customer credit-worthiness. Banks and other credit providers use BKR to check if clients are financially able […]

Read more

Mopinion releases testimonial video with KIA


Kia Motors Netherlands is the brand distributor of the Korean car manufacturer in the country. With a network of 100 dealers, Kia Motors Netherlands boasts a position as one of the top 10 players in Dutch car sales market. Why KIA chose Mopinion Jorrit Van Werven, Marketing Coordinator Digital at Kia Motors Netherlands commented, “We […]

Read more

Mopinion releases testimonial video with TomTom


Founded in 1991, TomTom is a global leader in navigation, traffic and map products, GPS Sport Watches and fleet management solutions. Interestingly, the company’s founders are still actively involved in the business and continue to demonstrate the entrepreneurial spirit, hard work and determination which built the company and is still evident today. Challenge TomTom faces […]

Read more

Mopinion releases testimonial video with Interpolis

header_interpolis over mopinion feedbacksoftware

Interpolis is the largest insurance brand in the Netherlands, with cover for travel, cars and people, both for individuals and businesses. By the very nature of its business, the company finds customer feedback extremely helpful. Why they chose Mopinion Historically the company had used a much more basic approach, as Christiaan Buitenhuis, Senior Market Researcher […]

Read more

Customer Success Story – Schiphol Airport Car Parking


Schiphol Airport near Amsterdam in the Netherlands is a major hub, not only for European passengers but also for passengers arriving and departing from all parts of the world. Background As, the fourth biggest airport in Europe, Schiphol caters for over three million passengers each month. Therefore, as well as flights, it has a major […]

Read more

Kia starts marketing campaign with Mopinion reviews


This week Kia Netherlands started a new media campaign for the Kia Picanto. A central theme in the campaign are customer reviews. Prospective Customers Partnering with Mopinion and their leading customer review platform since Spring 2014, more than 1000 customer reviews of Kia cars have been posted to the company’s website – with an average […]

Read more