Our thoughts on Digital Customer Experience

Introducing a new community for Customer Experience News

Mopinion: Introducing a new community for Customer Experience News - Customer Experience News

Mopinion, a proud sponsor, is happy to announce the launch of a new online community, Customer Experience News. It includes curated content that covers trending topics such as customer experience, user experience and technology with a global reach. Customer Experience News’ definition of what is relevant for the community is quite broad. All news items […]

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Live Chat Tools vs Online Feedback Surveys

Mopinion: Live Chat Tools vs Online Feedback Surveys - Cover Image

Providing a positive customer experience (CX) is becoming increasingly important among digital businesses. It is even seen as a major differentiator. Being able to provide a good CX for your customers means ‘staying in tune’ with their needs and making sure they are fully satisfied with not only your product or service itself, but also […]

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The difference between a User Experience and a full Customer Experience

21-makingthevital

The Customer Experience (CX) is the preoccupation for most customer facing organisations. In an age where customer service is the definitive part of many retail offerings, CX is a key ingredient in retaining and growing the customer base. Because digital channels have become more and more important to many businesses, with their sales and services […]

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