Our thoughts on Digital Customer Experience

What is event-driven feedback?

Mopinion: What is event-driven feedback - Feature image

Event-driven feedback is online user feedback collected using triggers based on visitor behavior. It is essentially a way of capturing the customer’s views on their experience while the experience is still fresh in their minds. For example, if a customer motions to exit the website, navigates to a new page, fills in a form, or […]

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