Our thoughts on Digital Customer Experience



What is a Customer Feedback Metric?

Mopinion: What is a Customer Feedback Metric? - Cover

The use of metrics is a practice businesses apply to nearly all aspects of their organisation. Whether that’s finance, competition, customer requirements, expectations, employee performance, or marketing, metrics matter. Metrics reflect and support the strategies of these business areas, giving us leverage to improve in any way we can. So why would this be any […]

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