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A sound investment: Robeco improves the online experience with customer feedback

Robeco is an international asset manager that was founded in 1929 in Rotterdam, the Netherlands as the Rotterdamsch Beleggings Consortium (Rotterdam Investment Consortium). In fact, it was one of the first to offer investment opportunities to consumers. Over the years, Robeco has evolved from a traditional asset manager to an omnichannel service provider. Nowadays, everyone […]

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Mopinion releases testimonial video with Interpolis

[:en]Loterij Feedback Cover Image[:]

Interpolis is the largest insurance brand in the Netherlands, with cover for travel, cars and people, both for individuals and businesses. By the very nature of its business, the company finds customer feedback extremely helpful. Why they chose Mopinion Historically the company had used a much more basic approach, as Christiaan Buitenhuis, Senior Market Researcher […]

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Voice of the Customer helps financial sector

[:de]Voice of the Customer[:]

Voice of the Customer helps financial sector regain trust and increase productivity After much of the global economy went into recession back in 2008, public confidence in financial institutions took an equally dramatic dive. Whatever the reality, a large percentage of public and media opinion shifted blame towards global ‘bankers’, unseen financial professionals that were […]

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