Our thoughts on Digital Customer Experience

Allianz unlocks key to conversion optimisation with customer feedback

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Allianz forms part of Allianz Group which is one of the largest, multinational financial services companies in the world. The organisation has operations in over 70 countries and more than 85 million customers. Originally, Allianz sold its products and services through intermediaries. As a result, Allianz’s website didn’t play a major role. However, nowadays, with […]

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A Guide to In-App Feedback for Financial Institutions

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More and more financial institutions are investing in their own mobile apps. With 30% more apps compared to other industries, one might even go as far as to say they’ve become a digital priority among these institutions. So what’s the reason for their popularity? Not only do mobile apps provide convenience for customers (e.g. self-service […]

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Best Practices for Financial Companies entering the Digital Age

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The finance industry has been undergoing quite a few changes over the last few years. Financial institutions that were once very traditional are now looking to adopt best practices used by more agile and flexible FinTech organisations. These practices that will not only enable these organisations to adapt to a fast-changing and increasingly tech-driven industry […]

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A sound investment: Robeco improves the online experience with customer feedback

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Robeco is an international asset manager that was founded in 1929 in Rotterdam, the Netherlands as the Rotterdamsch Beleggings Consortium (Rotterdam Investment Consortium). In fact, it was one of the first to offer investment opportunities to consumers. Over the years, Robeco has evolved from a traditional asset manager to an omnichannel service provider. Nowadays, everyone […]

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BKR selects Mopinion as its customer feedback software provider

Mopinion: BKR selects Mopinion as its customer feedback software provider - Cover Image

Bureau Krediet Registratie (BKR) is a non-profit credit registration agency that manages the credit data of millions of consumers in the Netherlands. BKR registers loans agreed with banks and other loan providers so that companies can check up on customer credit-worthiness. Banks and other credit providers use BKR to check if clients are financially able […]

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Mopinion releases testimonial video with Interpolis

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Interpolis is the largest insurance brand in the Netherlands, with cover for travel, cars and people, both for individuals and businesses. By the very nature of its business, the company finds customer feedback extremely helpful. Why they chose Mopinion Historically the company had used a much more basic approach, as Christiaan Buitenhuis, Senior Market Researcher […]

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Voice of the Customer helps financial sector

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Voice of the Customer helps financial sector regain trust and increase productivity After much of the global economy went into recession back in 2008, public confidence in financial institutions took an equally dramatic dive. Whatever the reality, a large percentage of public and media opinion shifted blame towards global ‘bankers’, unseen financial professionals that were […]

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