Our thoughts on Digital Customer Experience

Customer Success Story: How HEMA uses customer feedback to measure performance

Mopinion: Customer Success Story: How HEMA uses customer feedback to measure performance - HEMA storefront

The largest franchise operator in the Netherlands, HEMA is a well-known retail chain which aims to ‘make daily life easier and more fun’. The HEMA brand is special in that it brings together several characteristics including: optimistic, clear, accessible, typical Dutch, reliable and unique – all of which are fused into its online channels (website […]

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