Our thoughts on Digital Customer Experience

Mopinion helps De Bijenkorf provide the ultimate omnichannel shopping experience

Mopinion helps De Bijenkorf provide the ultimate omnichannel shopping experience - Cover

De Bijenkorf, a renowned retail brand within the Netherlands known for its premium and personal service in stores, has had an offline presence for almost 150 years. It sells products such as clothing, footwear, bedding, furniture, jewelry and much more. The Bijenkorf website is an extension of their offline presence which enables their brand to […]

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New White Paper Released: The Future of Online Customer Feedback

White paper - De toekomst van online klantfeedback

Today’s consumers expect online services as a key channel. Websites and apps have become the most important channels to interact with companies. The role of the digital marketer has never been so important. This white paper titled “The Future of Online Customer Feedback” provides the blueprint for every digital marketer who is designing a hyper-effective […]

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Mopinion Launches New Website

Optimising online satisfaction

2015 was a tremendous year for Mopinion, we signed many new and exciting clients; such as TomTom, Generali and Microsoft, we doubled our sales team and added many new features to our platform. With all these exciting developments we also decided to launch a new Mopinion website. Our number one goal when designing the new […]

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The Five Most Important Reasons to Focus on the Digital Customer Experience

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The digital customer experience had redefined the way businesses and their customers interact. Whilst it has undoubtedly revolutionised the way many people approach their buying, there are still organisations which are yet to fully embrace the phenomenon and understand fully the multi-touchpoint sales funnels that customers now expect. There are many great reasons to focus […]

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Mopinion appoints Ashley Williamson as Managing Director for the UK

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Customer feedback management software specialist Mopinion announces the appointment of its new Managing Director for the UK, Ashley Williamson. Ashley joins the business to help it grow its UK operations, which were launched in London last year. Upon the announcement, Ashley commented; It is a privilege to be appointed to this new role at Mopinion, […]

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What Can You Learn From Bad Customer Service

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What Can You Learn From Bad Customer Service By Stefanie Amini, Marketing Director, WalkMe When it comes to customer satisfaction, bad customer service is not a good thing – initially. However, the right company can take the critique they get from their bad customer service and turn it into a good thing. No person or […]

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Mopinion launches UK operations

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Dutch-based Customer-feedback specialist now offers bespoke services to UK businesses with new London office. London, 10th July 2013 – Customer feedback management software specialist Mopinion, today announces it has launched its UK division with a new office in London. The expansion of the business is in response to the strong demand for its software products […]

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