Our thoughts on Digital Customer Experience

Why businesses shouldn’t fear negative online feedback

Mopinion: Why businesses shouldn’t fear negative online feedback - Cover image

According to a study carried out by RTE, over 30% of companies do not monitor what is being said about them online – whether it’s on their website, mobile app or social media profiles. And interestingly enough, much of this hesitancy is attributed to their fear of negative online feedback. And this preconceived notion that […]

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