Our thoughts on Digital Customer Experience


How improving customer experience can benefit SEO

Mopinion: How improving customer experience can benefit SEO - Cover image

Is customer experience an important search engine ranking factor? There are a number of different factors that go into how a website will rank on Google. For example, one is the number of links pointing at your site, and another is the makeup of the keywords that you choose to put on your page. But […]

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5 ways online customer feedback can optimise your webshop

Mopinion: 5 Ways Online Customer Feedback can make your webshop more successful - Cover image

You are an online marketer or eCommerce manager of a successful webshop and you’ve got all the necessary tools up and running. You’ve got your ads and retargeting efforts that provide you with leads. Then there’s A/B testing which provides insight into what is and isn’t converting your visitors. Meanwhile your web analytics and heatmaps […]

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It’s Time to Speak to your Digital Agency About Online Customer Feedback

Mopinion: It's time to speak to your digital agency about online customer feedback - Feature image

Picture this. You are the marketing executive of a company that is currently undergoing massive growth. Your responsibility involves overseeing all digital marketing initiatives within your company which range anywhere from driving online traffic and improving usability to SEO and social channels. Although you are a very skilled and digital savvy marketer, you are not […]

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Customer Success Story – Devitt Insurance: Optimising the customer journey

Mopinion: Customer Success Story – Devitt Insurance: Optimising the customer journey - Feature image

Devitt Insurance Services Limited is an insurance broker based in Romford, England that has been arranging insurance in the UK since 1936. Devitt offers competitive prices on motorbike insurance, car insurance, van insurance, home insurance and business insurance including specialist insurance policies for dealers and training schools. Reliability, transparency, value and good service all lie […]

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3 Powerful Ways to Harness ROI of Online Customer Feedback

Mopinion: 3 Powerful ways to harness ROi of online customer feedback - Feature image

A few weeks ago I was invited by the eAcademy, a private course for marketing professionals organisation by the Dutch association for online shopping, to give a lecture on increasing conversion using online customer feedback. It was an interesting event with marketers from leading online retailers organisations such as Bol.com, G-star and Wehkamp. One of […]

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