What is a conversation? Typically, an exchange of sentiments, observations, opinions, or ideas, a conversation supplies social support. It establishes a connection between the participants. Unlike other, traditional methods of gathering insights, conversational surveys allow you to leverage the power of conversation. In this article, we’ve researched and outlined some best practices for leveraging conversational […]
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At Mopinion, we are constantly enhancing our platform with new features and fixes, thanks to the user feedback we collect. Naturally, we want to ensure that you’re always aware of these changes and updates. To make sure that you can always stay in touch with our team, learn about updates and find all the information […]
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When Mopinion was first developed, the customer experience industry was just starting to blossom. Since then, the CX market has well and truly boomed, changing as other industries grow with their customers. In fact, the customer experience management market is projected to grow to $14.5B by 2024. As the industry, (and the world) changes, so […]
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When it comes to feedback, context is king. Anyone who uses feedback to fuel their function knows that not every response received is equal. Unfortunately, not everyone takes the time to provide clear, decipherable feedback, so sometimes we have to do some detective work to identify what the real issue is. Thankfully, Mopinion provides a […]
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If you work in the fast-paced world of digital businesses, you probably are aware that features and tools can very quickly go out of fashion. Staying on top of the game is tough. Trying out new, innovative methods for getting to know your customers, and investing in their experience (CX), is key for the health […]
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New to our Mobile SDKs, we at Mopinion are delighted to introduce a feature that puts more power in the hands of our customer’s: Callback Events! This update will allow the more technically-savvy Mopinion users to tie into events from our mobile SDKs and connect them to other tools. With this new feature, you and […]
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With a little help from you, our customers, (and your useful feedback) we are always able to identify any missed opportunities within our system and quickly get to work improving our user’s experience. So, without further ado… May we present to you some further improvements to our export feature: Schedules and Templates for exports! Say […]
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Once again, it’s about time for another exciting Mopinion product update! This time, we’ve got lots of new features and updates for you, including a brand-new notifications feature that will allow you to see what’s happening inside the product in real-time. Not only that, we’ve also enhanced our exports as well as much more innovative […]
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Mopinion is gearing up for the release of an improved feature called ‘Enhanced Exports’; a release which will strive to both simplify and speed up the process of exporting feedback data to Excel for our users. In this Behind the Feedback story, you will discover everything there is to know about this handy feature and […]
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You probably know this already but… (*drumroll*) we have finally switched over to Mopinion Raspberry! Our brand new, next generation user interface is now the one and only user interface of Mopinion. Tying together all the favourite functionalities of Mopinion Classic, the brand new Mopinion Raspberry interface enables users to conveniently collect and manage their […]
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