Ensure the right people in your organisation have access to the right information with our new access groups. Now, with complete flexibility, you can set permissions and set up Mopinion to keep private information private, enable access to certain areas and restrict parts of the Mopinion platform. Integrating feedback into your organisation just got a […]
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Without gathering user feedback, making any changes to the user experience is like taking a shot in the dark. You have no idea whether your efforts align with the needs of your users, leaving them with a pretty poor experience. We recently improved the UX of our feedback inbox overview page, so you can scan […]
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Our feedback inbox overview page is a popular place. Here you can quickly scan through incoming feedback to gauge your performance, spot trends, assign tags and labels, and more. Now streamlined and improved, you can gather relevant information more easily from this page. Save time by getting key information and data quicker than ever thanks […]
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Recently, in a discussion with our customer success team, I was surprised to learn something new about the capabilities of the Mopinion platform. As more and more people adopt our solution, new, original ways of using our feedback forms keep coming to the fore. So, we thought we’d share these use cases with you for […]
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We are happy to announce that Mopinion has once again met the WCAG guidelines, making our software WCAG 2.1 Level AA compliant. This means that our feedback surveys conform to the strict WCAG guidelines set in place by the World Wide Web Consortium (W3C) – enabling improved accessibility to all types of web users, especially […]
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What is a conversation? Typically, an exchange of sentiments, observations, opinions, or ideas, a conversation supplies social support. It establishes a connection between the participants. Unlike other, traditional methods of gathering insights, conversational surveys allow you to leverage the power of conversation. In this article, we’ve researched and outlined some best practices for leveraging conversational […]
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At Mopinion, we are constantly enhancing our platform with new features and fixes, thanks to the user feedback we collect. Naturally, we want to ensure that you’re always aware of these changes and updates. To make sure that you can always stay in touch with our team, learn about updates and find all the information […]
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When Mopinion was first developed, the customer experience industry was just starting to blossom. Since then, the CX market has well and truly boomed, changing as other industries grow with their customers. In fact, the customer experience management market is projected to grow to $14.5B by 2024. As the industry, (and the world) changes, so […]
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When it comes to feedback, context is king. Anyone who uses feedback to fuel their function knows that not every response received is equal. Unfortunately, not everyone takes the time to provide clear, decipherable feedback, so sometimes we have to do some detective work to identify what the real issue is. Thankfully, Mopinion provides a […]
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If you work in the fast-paced world of digital businesses, you probably are aware that features and tools can very quickly go out of fashion. Staying on top of the game is tough. Trying out new, innovative methods for getting to know your customers, and investing in their experience (CX), is key for the health […]
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