Our thoughts on Digital Customer Experience

Best Practices for using Mopinion’s Machine Learning Technology

Mopinion: Best Practices for using Mopinion’s Machine Learning Technology - Cover Image

We’re very happy to announce that the release of our newest machine learning (ML) technology – automatic feedback categorisation – was a successful one! As a next step, we want to make sure our users know how to get the most out of this new feature. That is why we’ve created this little guide to […]

Read more

Mopinion now integrates with chat software solution Rocket.Chat

Mopinion: Mopinion note integrates with chat software solution Rocket.Chat - Rocket Chat Cover

Good news project management junkies! The Mopinion webhook feature now enables you to integrate Mopinion with all of your favorite Rocket.Chat channels. Rocket.Chat is an open source chat software that enables teams to communicate and collaborate by way of file sharing, real-time chat and audio/video conferencing. With Rocket.Chat, the same configuration options as with other […]

Read more

Mopinion introduces innovative machine learning technology for advanced feedback categorisation

Mopinion: Mopinion introduces breakthrough machine learning technology for advanced feedback categorisation - Cover Image

Mopinion has just released a new machine learning technology within its digital feedback analytics platform: automatic feedback categorisation. This technology employs machine learning techniques that make the analysis of qualitative feedback data – by way of labeling and categorisation – a much more fluid and systematic process. The automatic feedback categorisation technology is the first […]

Read more

November Product Update: introducing new machine learning technology

Mopinion: November Product Update: introducing new metrics to monitor your feedback forms - Cover Image

Mopinion is dedicated to providing its customers with the best possible feedback analytics software on the market. In order to maintain this status, our team strives to make constant and valuable improvements to our platform. We do this using the feedback provided directly by our customers. That being said, we’re happy to announce the release […]

Read more

September Product Update: introducing form logic for in-app feedback forms

Mopinion: May Product Update - Cover

Mopinion is dedicated to providing its customers with the best possible feedback analytics software on the market. In order to maintain this status, our team strives to make constant and valuable improvements to our platform. We do this using the feedback provided directly by our customers. That being said, we’re happy to announce the release […]

Read more

July Product Update: introducing our new webhook

Product-Update-Cover-3

Despite all of this hot July weather, we’ve got a cool new batch of updates we’d like to share this month, including our new webhook system (giving you the freedom to relay feedback data to several other applications), a brand new deployment script (without jQuery), a new feature that lets users add feedback form data […]

Read more

Mopinion Releases Data Processing Addendum & Processor Contract Template for GDPR

Mopinion DPA Template Release.

Mopinion has been working closely with its legal team to ensure it’s platform and services are in compliance GDPR as well as guarantee that all the necessary legal documentation has been drawn up and in line with the new regulation. This documentation includes a new Data Processing Addendum (to Terms & Conditions) and a GDPR […]

Read more

April Product Update: enhanced web notification features, a new mobile SDK and more…

Product Update 4

Like always, Mopinion is committed to providing the best possible feedback analytics solution out there. This means our team must work continuously to improve and make meaningful changes to our platform, which is made possible thanks to feedback provided by our customers. Having said that, we are really excited to announce the launch of several […]

Read more

Mopinion releases new mobile SDK to collect in-app feedback

Mopinion: Mopinion releases new mobile SDK to collect in-app feedback - Mopinion SDK Cover

We are proud to announce the release of a new mobile feedback SDK for companies collecting customer feedback in iOS and Android apps. This innovative solution will continue to provide marketers with an easy way of gathering powerful feedback within their native apps, only now with more customisation options, a wider range of targeting features […]

Read more