Our thoughts on Digital Customer Experience

10 Must-Read Guides to Digital Transformation

Mopinion: 10 Must-Read Guides to Digital Transformation - Cover image

While it may just sound like a tech buzzword, digital transformation is so much more than that. The digital transformation is a complex and sometimes even daunting process that impacts multiple aspects of your business – all with the goal of creating efficient digital operations. And this process involves not only meeting the demands of […]

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Top 10 Best Guides for Digital Customer Experience Experts

Mopinion: Top 10 Best Guides for Digital Customer Experience Experts - Cover Image

Brought on by sharply heightened customer expectations and the rapid growth of digital channels and touchpoints, digital customer experience (CX) is exponentially shaping the strategy of many businesses today. According to Walker Information, ‘by 2020, customer experience will overtake price and product as the key brand differentiator’. This means that to remain competitive both now […]

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Mopinion launches new “Resources” section on its website

Mopinion: Mopinion launches new Resources page on its website - Resources page

Mopinion has just launched a new “Resources” section on its website. We pride ourselves in serving as a knowledge hub for all things online customer feedback, so we are pleased to present this “one stop shop” for digital marketers interested in content related to optimising digital channels with the online Voice of the Customer. What […]

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