Our thoughts on Digital Customer Experience

How has Spokeo’s VoC program progressed since using Mopinion?

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Last year, we asked Spokeo – an online people intelligence service – to share their experience with implementing a new and improved Voice of Customer (VoC) program. Customer Experience Manager Brady Gillerlain took the reins and walked us through their decision making process as well as initial plans for using Mopinion’s all-in-one feedback analytics software […]

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Mopinion’s 2020 Voice of Customer (VoC) Software Landscape

Mopinion: Mopinion’s 2020 Voice of Customer Software Landscape - Cover

Introducing Mopinion’s 2020 edition of the (solicited) Voice of Customer (VoC) software landscape. For this landscape, we’ve gathered over 30+ VoC software from 3 key categories in this space. Designed to guide organisations seeking meaningful customer insights, we are certain there is a software for everyone in this mix. Note: before you start up a […]

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Beerwulf gathers VoC insights with Mopinion feedback

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Beerwulf – part of HEINEKEN Group – is an online craft beer shop ‘designed by and dedicated to beer enthusiasts’. Established in the Netherlands in 2017, this unique organisation has since taken off and is now present in over 10 European countries. The website is Beerwulf’s sole outlet for business and therefore a critical channel […]

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Mopinion and Contentsquare partner up to provide the ultimate digital experience insights

Mopinion and Contentsquare partner up to provide the ultimate digital experience insights- Cover Image

Mopinion is excited to announce its new and robust software integration with Contentsquare. This powerful new alliance between digital experience analytics and customer feedback combines meaningful context from the customer journey with in-depth voice of the customer data, giving users a full view of the digital customer experience. Ready to bring your customer feedback to […]

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Leroy Merlin chooses Mopinion to shape online VoC programme

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With more than 23,000 employees and 130+ stores across France, Leroy Merlin is the leading DIY retail brand in France – in the market of home improvement and gardening. The brand is not limited to an in-store offer. Leroy Merlin France also has a strong digital ecosystem with a fast growing website. As of 2019, […]

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Top 10 Alternatives and Competitors of OpinionLab

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Voice of the Customer (VoC) software is intended to capture the opinions and preferences of online customers, analyse those insights, and supply businesses with the means to create meaningful changes in digital customer experience (CX). As priorities are continuously being placed on CX initiatives, it’s safe to say that these kinds of software aren’t going […]

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Mopinion’s Partner Bright UK nominated by ECCCSAs for Best VoC Initiative

Mopinion: Mopinion’s Partner Bright UK nominated by ECCCSAs for Best VoC Initiative - Cover Image

Mopinion’s partner, Bright UK has been nominated together with DMG Media for the award for Best Voice of the Customer Initiative, as part of the European Contact Centre & Customer Service Awards (ECCCSAs) in the UK. The ECCCSAs are considered the ‘largest and longest running awards in the customer contact industry’. The organisations nominated are […]

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A new community for all of your Voice of Customer News

A new community for all of your Voice of Customer News - Voice of Customer News

Mopinion, a proud sponsor, is happy to announce the launch of the new online community, Voice of Customer News. It is a global community that shares content surrounding hot topics such as voice of customer, user experience and technology. Voice of Customer News’ definition of what is considered relevant for the community is quite broad. […]

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Mopinion releases partner video featuring N3Wstrategy

Mopinion: Mopinion releases partner video featuring N3Wstrategy - Cover Image

Founded in 2008, N3Wstrategy is a consultancy that helps transform businesses into customer-centric organisations to help them grow. The agency focuses mainly on large enterprises and government organisations, as well as the upper segment of small and medium-sized businesses. In this partner video, N3Wstrategy’s Founder and Managing Partner, Nils Schmeling testifies to the importance of […]

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28 Voice of the Customer (VoC) tools: an overview & comparison

Mopinion: 28 Voice of the Customer (VoC) tools - Cover image

Is your business listening to the Voice of the Customer (VoC)? If not, you might want to start now – as it is becoming a top priority among most online businesses. This rise in popularity is owed to the fact that Voice of the Customer programs (and therefore Voice of the Customer tools) have recently […]

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