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Top 10 Alternatives and Competitors of OpinionLab

OpinionLab Alternatives Cover Image

Voice of the Customer (VoC) software is intended to capture the opinions and preferences of online customers, analyse those insights, and supply businesses with the means to create meaningful changes in digital customer experience (CX). As priorities are continuously being placed on CX initiatives, it’s safe to say that these kinds of software aren’t going […]

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A new community for all of your Voice of Customer News

A new community for all of your Voice of Customer News - Voice of Customer News

Mopinion, a proud sponsor, is happy to announce the launch of the new online community, Voice of Customer News. It is a global community that shares content surrounding hot topics such as voice of customer, user experience and technology. Voice of Customer News’ definition of what is considered relevant for the community is quite broad. […]

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Mopinion releases partner video featuring N3Wstrategy

Mopinion: Mopinion releases partner video featuring N3Wstrategy - Cover Image

Founded in 2008, N3Wstrategy is a consultancy that helps transform businesses into customer-centric organisations to help them grow. The agency focuses mainly on large enterprises and government organisations, as well as the upper segment of small and medium-sized businesses. In this partner video, N3Wstrategy’s Founder and Managing Partner, Nils Schmeling testifies to the importance of […]

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28 Voice of the Customer (VoC) tools: an overview & comparison

Mopinion: 28 Voice of the Customer (VoC) tools - Cover image

Is your business listening to the Voice of the Customer (VoC)? If not, you might want to start now – as it is becoming a top priority among most online businesses. This rise in popularity is owed to the fact that voice of the customer programs (and therefore Voice of the Customer tools) have recently […]

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Why it’s worth listening to the Voice of the Customer

Mopinion: Why it's worth listening to the Voice of the Customer - cover

Having an online customer feedback tool in place is one thing. But putting it to good use and actually listening to your customers? That’s another. Unfortunately there are many instances in which online customer feedback “falls on deaf ears”. Just a mere 46% of consumers feel that their feedback is being used in a constructive […]

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How digital is paving its way into traditional VoC programmes

Mopinion: An inside look on how digital is paving its way into traditional VoC programmes - Cover image

The digital transformation is upon us: a movement that is drastically reshaping the way organisations operate and how they deliver value to their customers. So what does this mean for organisations that still operate in a traditional manner? What kinds of hurdles will these organisations face and how can they adapt? Let’s take a look. […]

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What is the online Voice of the Customer?

Mopinion: What is the online Voice of the Customer - Cover Image

How do your customers feel about your business? Are they satisfied with the digital experience you provide? Which hurdles are they running into? What is their general sentiment with regards to your product offering? These are the questions businesses ask themselves on a daily basis. Unfortunately, making assumptions isn’t going to bring an organisation success […]

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Embracing the Benefits of your Enthusiastic Customers

Embracing Customer Feedback

When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to complain. In some ways this is the ‘low hanging fruit’ of customer relations because often this group will be proactive in contacting you (they have a problem they want to […]

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Taking customer experience management to the next level

Taking Customer Feedback to new hights

Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’ rather than settle for ‘Good’ and looks at the ways they can take their CEM to the next level to reap the rewards. Customer Experience Management (CEM) is big business. In an environment where retaining customers is just […]

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Voice of the Customer helps financial sector

Voice of the Customer

Voice of the Customer helps financial sector regain trust and increase productivity After much of the global economy went into recession back in 2008, public confidence in financial institutions took an equally dramatic dive. Whatever the reality, a large percentage of public and media opinion shifted blame towards global ‘bankers’, unseen financial professionals that were […]

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