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The Ultimate Guide to the Voice of Customer (VoC)

Complete Guide To The Voice Of The Customer

It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less spending on customer service. And while this is entirely true, it seems that many businesses still fail to implement and manage an effective VoC program. In fact, far too often we see […]

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Mopinion’s 2020 Voice of Customer (VoC) Software Landscape

Mopinion: Mopinion’s 2020 Voice of Customer Software Landscape - Cover

Introducing Mopinion’s 2020 edition of the (solicited) Voice of Customer (VoC) software landscape. For this landscape, we’ve gathered over 30+ VoC software from 3 key categories in this space. Designed to guide organisations seeking meaningful customer insights, we are certain there is a software for everyone in this mix. Note: before you start up a […]

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GO Sport optimises website navigation with Mopinion feedback

Go Sport Feedback Cover Image

The GO Sport group originated in the heart of the French Alps at the end of the 1970s following the Grenoble Olympic Games. The company is owned by Rallye, a major player in the distribution sector. GO Sport is one of the leaders in the sports equipment market in France. Performance, team spirit, pleasure and […]

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Top 10 Competitors and Alternatives to Usabilla

Mopinion:Top 10 Competitors and Alternatives to Usabilla - Voice of Customer

You’ve heard it before but I’ll say it again…Listening to the Voice of the Customer (VoC) is crucial for businesses looking to compete based on customer experience. And while this couldn’t be more true, surprisingly, nearly 75% of companies still feel that their VoC programmes aren’t effective and that they’re failing to drive actions. That […]

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A new community for all of your Voice of Customer News

A new community for all of your Voice of Customer News - Voice of Customer News

Mopinion, a proud sponsor, is happy to announce the launch of the new online community, Voice of Customer News. It is a global community that shares content surrounding hot topics such as voice of customer, user experience and technology. Voice of Customer News’ definition of what is considered relevant for the community is quite broad. […]

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