Privacy Statement

Mopinion is a company that offers feedback software for websites, apps, and email. In this Privacy Statement, we explain when, why, and how we collect and use your personal information in the course of our interactions with you. Mopinion values your privacy and therefore makes sure to properly protect your personal information. We recommend that you read this page carefully.

Who is responsible for the processing of your personal information?

The party responsible for the processing activities mentioned in this privacy statement is:

Name: Mopinion B.V,
Address: Mariniersweg 151, 3011 NK, Rotterdam, The Netherlands
Contact: www.mopinion.com/company/contact-us/

Our processing activities

We process your personal information for various purposes. This is dependent on context. Please find our main purposes for processing your information below.

Website visit

As soon as you visit our website, we process the types of personal information as detailed hereunder. The processing of this information is necessary to provide a properly working website. We also analyze this information to optimize the functioning of our website and to protect our website against (DDoS) attacks.

We process the following personal information when you visit our website:

Identifiers assigned to your computer or other internet-connected device including your Internet Protocol (IP) address. Details regarding your device and/or browser, such as screen resolution, browser type, country and language settings.

The aforementioned personal information is processed by us for as long as you visit our website. The legal basis for the processing of this personal information is our legitimate interest to offer a properly functioning website.

Please check our Cookie Statement if you want to know more about the cookies and other technologies we use.

Contact and correspondence

We offer various ways to contact us. You can contact us by phone, but also via e-mail or the contact form on our website. For this purpose, we may process the following personal information:

• – First and last name
• – (Business) e-mail address
• – (Business) telephone number
• – Name of your organization
• – Any information you share with us in your message

We use this information to properly handle your request, to contact you and to carry out the steps that are agreed with you. Depending on the context of our contact, the legal basis for this processing is your consent, the performance of an agreement with you, or our legitimate interests in contacting you. The retention period of such information also depends on what it is required for. The information is only stored for as long as necessary for the purposes the information was attained for, or as long as legally required. In case of a contractual relationship with you, data will generally be retained for the duration of the contract, or as long as legally required for certain types of information (e.g. we are required to retain invoice and payment details because of a legal tax retention period of seven years).

Job Application

If you apply for a job with us, we also process your personal information. The personal information we process is the information related to your application such as your:

• – First and last name
• – Email address
• – Telephone number
• – Curriculum Vitae
• – Application or motivation letter
• – References
• – Your photo

Other information you have enclosed with your application or CV and/or shared with us within the scope of the job application process.

The purpose of processing this personal information is to offer you a job and/or an internship at Mopinion. If you are hired, we will save your personal information and enter into an employment contract with you. If you are not hired, your personal information will be deleted 180 days after completion of the application process.

Trial account and requesting a demo

Via our website, you will be able to use certain services by registering for a trial account. When registering for an account via our website, we will process the following personal information:

• – First and last name
• – (Business) email address
• – (Business) telephone number
• – Account information (login credentials)

It’s also possible to contact us via our website in order to request a demonstration of our services, request an offer for our services and/or purchase our services. For these purposes, we may process the following personal information:

• – First and last name
• – (Business) email address
• – (Business) telephone number
• – Name and address of your organization
• – The type of industry you and/or your organization work in
• – Any content of correspondence

We process this information because this is necessary for the performance of our agreement with you and to maintain the relationships resulting from this agreement. We store this information for the duration of the agreement. Certain information will be retained for a longer period if we are obliged to do so. (For example: we are required to retain invoice and payment details because of a legal tax retention period of seven years.)

Newsletter

You can subscribe to our newsletter to receive the latest news regarding our company and services. For this purpose we process the following personal data:

(Business) e-mail address

We use this personal data to send you our newsletter for as long as you are subscribed. The processing of this personal data is based on your consent to subscribe to the newsletter. Unsubscribing is possible at any time via the link mentioned in each newsletter.

When can we provide your personal information to third parties?

Mopinion does not sell your personal information, nor do we share your personal information with any third parties without good reason and ensuring compliance with data protection legislation. The same applies to any international transfer of your personal information. Mopinion will only transfer your personal information to another country insofar as allowed by the applicable data protection legislation. The following categories of third parties may process your personal information. Suppliers of Mopinion

Your personal information may also be processed by carefully selected and verified professional service providers with whom we cooperate to be able to offer you our services. We do this within the framework of strict data processing conditions. Examples of these professional service providers are our hosting provider or providers of cookies or other tracking technologies. Read more about how cookies are used in our Cookie Statement.

Other third parties Your personal information may also be processed by other third parties in incidental cases, where legally necessary. For example, if we are required to share your information with authorities for investigative or law enforcement purposes. Exemptions

Please note that this privacy policy does not apply to data gathered by users of the platform through their own implementations of the software. If you have any questions regarding such processing of information, we kindly refer you to the relevant party whose services/website the implementation is used.

This privacy statement does also not apply to websites of third parties associated with our website via links. We recommend reviewing the privacy statements of such third-party websites before using them.

Security measures

We implement robust security measures to ensure the protection of your personal data against unauthorized access, alteration, disclosure, or destruction. Our company is ISO27001 certified and we carefully maintain our information security management system.

Your rights under the GDPR

As a data subject, you may have certain data protection rights you can exercise towards Mopinion. To exercise your rights and/or for any other questions about the way we process your personal information, you can use the contact information at the end of this privacy statement. Specifically, your rights may include the following:

– Right to information

You may ask us if we process your personal information. If we process your information, you may also request additional information such as: which types of personal information we process, why we process your information and/or the origin of your personal information. You can obtain a copy of your personal information from us free of charge. We reserve the right to charge a reasonable fee for any additional copies you may request.

– Right to correct your personal information

We use appropriate efforts to keep your information correct and up to date. In case we process inaccurate personal information, you may request us to correct your personal information.

– Right to deletion

You may request us to delete your personal information. We shall honor your request, unless we have legitimate reasons to retain your personal information. For example, if we need to comply with legal retention periods or if we want to exercise a legal claim.

– Right to restriction of processing

You may request that we (temporarily) restrict the processing of your personal information. For example, in case you dispute the correctness of the information and want us to stop processing that information for the period of time we need to check the correctness of the information.

– Right to data transferability

If we process your personal information based on your consent or based on the performance of a contract with you, you may request us to transfer your personal information to another party (insofar technically possible). This means that, instead of providing you with a copy of your personal information, we send it directly to a third party.

– Right to object

If we process your personal information based on our legitimate interests, you may object to this. We shall reevaluate our rights and legitimate grounds for processing and your interests, rights, and freedoms to establish whether or not we can honor your request.

Changes to this policy

We reserve the right to modify this statement. We recommend that you consult this statement regularly so that you remain informed of any changes.

Contact us directly

Please contact us for any questions, requests, or complaints regarding your personal data or this Privacy Statement.

Contact with our data protection officer

We have an appointed data protection officer. This person is responsible for all data protection matters within our organization. Our data protection officer is available via email security@mopinion.com.

Or alternatively, contact us via:

• https://mopinion.com/company/contact-us/
• Mopinion B.V.
• Mariniersweg 151
• 3011 NK, Rotterdam
• The Netherlands

Complaints to Data Protection Authority

Mopinion takes data protection very seriously and will try its best to handle any request or complaint to your satisfaction. However, you always have the right to file a complaint with the supervisory authority responsible for the protection of your personal information. For the Netherlands, this authority is:

Autoriteit Persoonsgegevens

• Postal address: Postbus 93374, 2509 AJ DEN HAAG
• Web: https://autoriteitpersoonsgegevens.nl/