A VodafoneZiggo case study

How to democratise your customer experience data

Making digital Customer Experience Optimisation (CXO) data accessible for every team in your organisation can boost everything from product development to sales – but how do you do it?

Watch our webinar with Daniël Granja Baltazar to discover how VodafoneZiggo – one of the Netherlands’ leading telecom providers – keeps the customer experience at the forefront by democratising digital feedback and data across the organisation.

In this 45-minute webinar you'll:

Discover what the most common CXO problems are in 2025 – and how they might be hurting your business
Learn why every department benefits when CXO data is widely accessible – and how to make it happen
Gain insights into how Vodafone Business uses digital feedback to get insights from its customers

Guest Speaker

Daniël Granja Baltazar

Conversion (CRO) Specialist at VodafoneZiggo

With a background in sales, digital marketing and working at different digital agencies, Daniël has built a strong foundation as a skilled Conversion Rate Specialist who sees the importance of knowing your customers and breaking down the silos to achieve maximum business impact.

Host

Luke Price

Digital Feedback Specialist at Mopinion

Luke has over 8 years of experience in user feedback strategies. His expertise is showcasing how the right feedback software will help you gain actionable insights that drives engagement and satisfaction.