Our thoughts on Customer Feedback Analytics


Top 14 Ecommerce Rating and Review tools: an overview

Mopinion: Top 14 Ecommerce Rating and Review tools: an overview - Cover image

Online consumers today want to be sure that they can trust your business before making any purchases; a demand that requires you to provide a high degree of transparency. And for many companies in the ecommerce industry, this vital need for transparency translates to the adoption of ecommerce rating and review tools. In this article, […]

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5 types of online feedback form questions

Mopinion: 4 types of feedback form questions used by smart businesses - Cover Image

What does your business want to achieve with online feedback? That is the first question you and your digital team will want to ‘chew on’ before initiating any kind of online feedback programme. Identifying goals is a good first step in setting up a powerful feedback strategy as your strategy must revolve around these goals. […]

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Customer Success Story – How CNV uses online feedback for content optimisation

Mopinion: Customer Success Story - How CNV uses onlines fedback for content optimisation - Cover image

CNV is a modern labour union that addresses work and income interests. One of the largest in the Netherlands, its members benefit daily from the knowledge CNV has accrued since its establishment in 1896. This knowledge is shared with members in every stage of life: whether the member is studying, employed, seeking employment or enjoying […]

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30 Best Customer Feedback Tools: an overview

Mopinion: 30 Best Customer Feedback Tools: an overview - Cover

If you haven’t noticed, it’s all about the customer these days. According to a research carried out by Deloitte and Touche, customer-centric companies are 60% more profitable than those not focused on the customer. This proves that the moment you put the customer at the core of your business, you’re already one step closer to […]

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Why businesses shouldn’t fear negative online feedback

Mopinion: Why businesses shouldn’t fear negative online feedback - Cover image

According to a study carried out by RTE, over 30% of companies do not monitor what is being said about them online – whether it’s on their website, mobile app or social media profiles. And interestingly enough, much of this hesitancy is attributed to their fear of negative online feedback. And this preconceived notion that […]

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Customer Success Story – DELTA: enhancing online funnels with customer feedback

Customer Success Story – DELTA: enhancing online funnels with customer feedback - Cover Image

DELTA supplies 100% green energy – generated from Dutch and European wind as well as Dutch biomass – to consumers and businesses. Additionally, DELTA provides Zeeland with the fastest and most reliable internet as well as additional services such as television and telephony. The headquarters are located in Middelburg and Vlissingen (the Netherlands), where the […]

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Which type of VoC Software should your business use?

Mopinion: Which type of VoC Software should your business use? - Cover Image

Voice of the Customer (VoC) programmes are intended to capture the opinions and preferences of all customers, analyse those insights, and use them to create meaningful changes in customer experience (CX). Having a VoC programme in place has become increasingly more popular and essential, especially as more and more businesses (nearly 72% to be precise) […]

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35 Best Growth Hacking Tools for Startups

Mopinion: 35 Best Growth Hacking Tools for Startups - Cover Image

Grow fast or die slow – that is the mantra that many startup owners repeat to themselves every morning in the mirror. And for a good reason – considering nearly half of small businesses fail in the first four years, according to SmallBizTrends. But it doesn’t have to be so stressful – that is, if […]

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June Product Update: featuring the new feedback API

Mopinion: June Product Update - Cover Image

Once again, thanks to the feedback from our customers, the Mopinion team was able to come out with some nice, new updates and features that were released this month! Mopinion is proud to announce that the following are now available within our Feedback Analytics software: Optimised Excel Export Function Improved Performance in Dashboard and Chart […]

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