Our thoughts on Customer Feedback Analytics

Webinar Summary: 3 Practical feedback forms that drive online conversion

Mopinion: Webinar Summary - 3 Practical feedback forms that drive online conversion - Webinar Cover

In Mopinion’s latest webinar ‘3 Practical feedback forms that drive online conversion’, webinar host Udesh Jadnanansing tackles the three critical stages of the online ordering process and provides tips on how to drive online sales using 3 powerful feedback forms. He also advises how to trigger these forms, which kinds of questions to ask and […]

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Buyer’s Guide: 9 Tips for Choosing the right User Feedback Software

Mopinion: Buyer’s Guide: 9 Tips for Choosing the right User Feedback Software - Cover Image

Choosing the right user feedback software, or any type of software for that matter, is a very delicate process for many businesses. Typically, the team (or role) appointed to choosing the software will start by gathering key criteria that is considered important for the business. Then they must find a suitable vendor that meets that […]

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Mopinion to attend the eCommerce Expo event in London

Mopinion: Mopinion to attend the eCommerce Expo event in London - Cover Image

Mopinion will be present at the upcoming eCommerce Expo event, where we will showcase our feedback analytics software and let visitors see for themselves how easy it is to collect and visualise online feedback. The eCommerce Expo is an annual eCommerce event that covers all aspects of the online transactional process, from marketing, web-platforms and […]

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What is a website feedback button?

Mopinion: What is a website feedback button? - Cover Image

A website feedback button is a tab or icon that is used to collect feedback from online visitors and customers while they are on your website. These buttons are usually located on the side or at the bottom of a web page so that they are easy for the visitor to find. In order to […]

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Are session recording tools a risk to internet privacy?

Mopinion: Are session recording tools a risk to internet privacy? - cover image

Internet privacy and more specifically, the use of session recording tools have been a hot debate in recent months. While regulators and industry leaders concern themselves with how marketers will use the recorded sessions collected from these tools, there are also concerns regarding the social and criminal impact of storing personal, privacy-sensitive data without the […]

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A new online community for all your User Feedback News

Mopinion: A new online community for all your User Feedback News - Cover

As a proud sponsor, Mopinion is pleased to announce the launch of a new online community: User Feedback News. This global community shares curated content surrounding trending topics such as user feedback, user experience and technology. User Feedback News’ definition of what is relevant for the community is very broad. All articles are tagged so […]

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Top 21 Best Online Survey Software and Questionnaire Tools: An overview

Mopinion: Top 21 Best Online Survey Software and Questionnaire Tools - Cover

The first online survey software and questionnaire tools initially surfaced in the late 1990s. These were more traditional survey tools that included a long list of questions, anonymous respondents and were only accessible on a PC. However ever since the emergence of website feedback, online survey tools have evolved and therefore, managed to stay ‘in […]

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Live Chat Tools vs Online Feedback Surveys

Mopinion: Live Chat Tools vs Online Feedback Surveys - Cover Image

Providing a positive customer experience (CX) is becoming increasingly important among digital businesses. It is even seen as a major differentiator. Being able to provide a good CX for your customers means ‘staying in tune’ with their needs and making sure they are fully satisfied with not only your product or service itself, but also […]

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11 Visitor Recording and Session Replay Tools: An Overview

Mopinion: 11 Visitor Recording and Session Replay Tools: An Overview - Cover image

Visitor recording and session replay tools enable businesses to record, save and replay the interactions their visitors have on their website. While there is some controversy regarding the use of these tools and the privacy issues they present, they have certainly proved themselves capable of providing digital marketers and UX teams with deep insights into […]

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Winning Strategies to Grow a SaaS Startup

Mopinion: Winning Strategies to Grow a SaaS Startup - Cover image

Technology start-ups require sound marketing goals as part of the overall business plan. This ensures new business, which is a source of revenue to cover operational expenditure. Startups offering software as a service, SaaS, need to employ a distinct marketing strategy to break into the highly competitive industry. “At QASymphony, we support software start-ups with […]

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