How feedback powers Air France–KLM’s CX & digital journey
Customer experience (CX) is a top priority for the French–Dutch airline Air France–KLM Group. By actively listening to their passengers, they continually refine the digital journey to meet evolving needs – supported by Mopinion’s digital feedback software. Danny Pruis, Business Analyst at Air France-KLM Group,...
How Smartphonehoesjes.nl uses customer feedback to elevate the digital experience
Smartphonehoesjes.nl is your go-to destination for all mobile device accessories – from smartphones to laptops and e-readers. As specialists in their field, it’s important for Smartphonehoesjes.nl to deliver both an optimised website and the best service – something they achieve with the help of feedback. In...
From Gaps to Growth: Away’s Journey with Customer Insights
Designed for travellers by travellers – Away is an American luggage and travel accessories brand. Their mission? To transform travel and inspire people to get away more because they believe that the more everyone travels, the better we all become. This mission informs everything Away does – from the...
Rijksoverheid.nl optimises the user journey with digital feedback
The central Government of the Netherlands distributes a massive amount of information on a daily basis, with one of their biggest channels being their website, rijksoverheid.nl. As this site is such a big information source for the Dutch citizens, it’s important to keep it as clear and user-friendly as possible....
How Luminor Group transforms corporate banking with user feedback
Luminor Group is the leading independent bank and the third-largest provider of financial services in the Baltic region. A key element of this success is their agile and forward-thinking business model; an approach that is clearly reflected in their digital banking platform Bridge. Bridge is a specialised application...
