Our thoughts on Digital Customer Experience

Employee in the Spotlight : Gady van Meggelen

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Most startups are typified by small, closely-knit teams who often work shoulder-to-shoulder with company founders, sharing creative ideas and plans for betterment. And quite frankly, feedback analytics software Mopinion is no different. In fact, here at Mopinion we consider our people the backbone of our business. They are what makes it possible for us to […]

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The Best Website Intercept Survey Templates

Mopinion: The Best Website Intercept Survey Templates - Cover Image

Website Intercept Surveys are an ideal solution for many businesses. Not only do they have high response rates, but they are also effective in giving your business the necessary insights to improve website usability and customer satisfaction as well as achieve long-term goals such as customer retention. However, creating and employing website intercept surveys isn’t […]

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Top 10 Data Management Platforms: An overview

Mopinion: Top 10 Data Management Platforms: An overview - Cover Image

Fact: virtually everything your customers do on your website or mobile app produces data; data that not only can be leveraged to create marketing strategies and boost conversions but also increase your bottom line. All that is needed is an efficient way of both storing and employing the data. This is where Data Management Platforms […]

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September Product Update: introducing form logic for in-app feedback forms

Mopinion: September Product Update - Cover Image

Mopinion is dedicated to providing its customers with the best possible feedback analytics software on the market. In order to maintain this status, our team strives to make constant and valuable improvements to our platform. We do this using the feedback provided directly by our customers. That being said, we’re happy to announce the release […]

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Top 15 Best CRM Software for Small Businesses

Mopinion: Top 15 Best CRM Software for Small Businesses - Cover Image

More exposure, increased in sales, a bigger customer base and more employees… I think we can all agree that growth is the one thing all small businesses (or SMBs) strive for. However, with this growth also comes the need for better organisation skills and more streamlined processes within your business. This is where a CRM […]

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Top 10 Competitors & Alternatives to Feedbackify

Mopinion: Top 10 Competitors & Alternatives to Feedbackify - Cover image

Website feedback tools and the VoC data we collect using these tools has become the backbone of the customer experience. These tools yield businesses with a more simplified way of opening up a dialogue with their online visitors as well as gain a deeper understanding into how they experience the website, mobile app or in […]

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Best Online Feedback Form Templates for Customer Effort Score (CES)

Mopinion: Best Feedback Form Templates for Customer Effort Score (CES) - Cover Image

Customer Effort Score (CES) is a customer satisfaction metric that is widely used in the feedback world. In essence, CES measures the ease of an online experience. This is done by asking the customer directly how much effort it took to achieve their goal on your website. It serves as a great way of discovering […]

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