Our thoughts on Digital Customer Experience

How to measure Customer Satisfaction (CSAT) in your mobile app

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Knowing that the average American spends around 3 hours and 45 minutes a day on their phone, it’s probably safe to say that we can no longer go without our mobile phones. So what are we doing for nearly 4 hours every day on our mobile phones? On top of calling, texting, and social media, […]

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Employee in the Spotlight: Claire van der Wal

Employee in the spotligth Claire van der wal - header

Autumn has begun and Mopinion is gearing up for the final quarter of 2020. As our growth continues, we’ve once again taken the opportunity to bring on several new members to the team. In continuation of our Employee in the Spotlight series, we will introduce our newest employees one-by-one. As you know, last month we […]

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Top 15 Digital Customer Experience (CX) Solutions

Mopinion: Top 15 Digital Customer Experience (CX) Solutions - Cover

These days our online customers are the ones calling the shots. And they’re doing it by placing more and more weight on the digital customer experience when it comes to choosing you or your competitor. In fact, according to a report released by Salesforce, ‘nearly 84% of customers feel that experiences are as important as […]

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The Biggest CX Software Acquisitions in 2020

Mopinion: The Biggest CX Software Acquisitions in 2020 - Cover

The concept of going digital has been gaining ground in the CX space for years. This is by no means new. However, in the midst of the current crisis, this motivation has since accelerated, pushing organisations to embrace digital solutions and the digital customer experience. As a result, the CX space remains a thriving one, […]

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Recharge.com partners up with Mopinion to strengthen its customer-first strategy

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Mopinion is proud to announce that Recharge.com now uses Mopinion feedback to strengthen it’s customer-first strategy. At a time when billions of people around the world remain un or underbanked – prepaid credit is the financial infrastructure that caters for their daily needs. Recharge.com specialises in recharging prepaid credit and has made it their mission […]

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Progress Update on the Mopinion Raspberry user interface

Progress Update on the Mopinion Raspberry user interface

In early 2020 Mopinion proudly beta launched its new user interface Mopinion Raspberry. The release was a major milestone for Mopinion and its users as it not only tied together all of the same, favourite functionalities of its precursor, but also enabled users to conveniently collect and manage their feedback in a more effortless manner. […]

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Mopinion launches Tech Talk with Co-Founder Udesh Jadnanansing on ClickZ

Mopinion launches Tech Talk with Co-Founder Udesh Jadnanansing on ClickZ - cover

Exciting news! Mopinion has just released a brand new clip for ClickZ’s new video series – Tech Talks. In the series, senior leadership members from leading and innovative marketing technologies identify key market problems their software solves, how their software addresses this problem and what impact the software has on the market. In other words, […]

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Employee in the Spotlight: Mohamad Haroon

Employee in the Spotlight: Mohamad Haroon: cover

Welcome to this month’s Employee in the Spotlight! As you all might already know, in this blog series we introduce the Mopinion team members to you one-by-one. Last month we sat down with Marketing employee Dorian and this month it’s time for one of our more versatile employees, Mohamad Haroon. Having previously worked for Mopinion […]

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