Customer Experience Professionals

Customer Experience Professional

Mopinion for

Customer Experience Professionals

Drive customer-centricity across your entire organisation

Prioritise your online customers

Prioritise your online customers

Gain meaningful CX insights

Gain meaningful CX insights

Deliver a smooth online journey

Deliver a smooth online journey

Wield insights that will drive customer experience

Your organisation relies heavily on you to help deliver a remarkable customer experience. Start gathering customer feedback seamlessly across all of your digital channels including your website, mobile app and email and get the insights you need to deliver a smooth customer experience.

Insights catered to your digital strategy

Insights catered to your digital strategy

It’s time to start fueling your digital strategy with the customer’s needs in mind. Gather feedback in moments that matter with feedback forms catered to your most critical touchpoints in the online journey.

Align your teams

Mopinion enables your feedback to flow smoothly throughout the organisation. Track actions, write notes, set reminders and visualise progress in teams. That way the right feedback is always in the right hands.

Align your teams
Maximise your impact

Maximise your impact

Analyse the customer experience at multiple levels, from the digital journey to specific digital channels and touchpoints. Make a real impact by driving meaningful changes in the customer experience using Mopinion’s advanced analytics and action management.

Enterprise-Level Security, Privacy and Accessibility

Mopinion is devoted to protecting your data and adhering to the strictest security, privacy and accessibility policies. We offer peak security accreditation with ISO 27001: 2017 and comply with the General Data Protection Regulation (GDPR). We also offer improved accessibility to all types of web users with WCAG 2.1 Level AA certification.

ISO 27001: 2017 GDPR security Accessibility

By using real-time feedback dashboards we can easily see which issues we have to work on to enhance the shopper journey and satisfaction. These insights are shared on the teams that work on the specific feedback points.

Rosanne Heijligers, Customer Experience Analyst

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Request a feedback demo from our CX expert