Telcos

Telcos

Mopinion for

Telcos

A digital experience that rivals your speed and connectivity

Deliver a personal customer experience

Deliver a personal customer experience

Lower customer churn

Lower customer churn

Foster long-lasting relationships

Foster long-lasting relationships

An improved approach to customer engagement

Prevent churn, grow revenue and foster loyalty. These are what dreams are made of in the telecom industry. It’s time to provide your customers with the best possible digital experience by getting the story behind the data and improving customer engagement.

Mopinion supplies you with the insights you need to know exactly what your customers need and how you can give it to them. Armed with these real-time customer insights, you’ll be sure to improve your bottom line.

Embrace an increasingly digitised industry

Embrace an increasingly digitised industry

Telecoms can’t fight the changing market, but they can embrace it! Take full advantage of the ample opportunities to update your digital channels and thrive in a whole new way. Mopinion gives you the insights you need to get your digital channels fully optimised and customer proof. Discover which content performs well, how loyal your customers are, where they’re struggling and more.

Cultivate a loyalty that lasts

Be there for your customers when they need you most. Build trust by serving up a fully optimised customer experience and give your customers the opportunity to reach out when they need to. Mopinion equips you and your team with the tools you need to gather meaningful and actionable insights from customers on all of your most important digital channels.

Align your teams
Mopinion Integrations

Align your teams

Customer centricity is a company-wide concern. Mopinion enables your feedback to flow smoothly throughout the organisation. Track actions, write notes, set reminders and visualise progress in teams. That way your feedback is always in the right hands.

Enterprise-Level Security, Privacy and Accessibility

Mopinion is devoted to protecting your data and adhering to the strictest security, privacy and accessibility policies. We offer peak security accreditation with ISO 27001: 2017 and comply with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). We also offer improved accessibility to all types of web users with WCAG 2.1 Level AA certification.

ISO 27001: 2017 GDPR security Accessibility

“Our goal is for people to be able to easily find the information they need, as efficiently as possible. While we currently use a wide range of tools to map what’s happening with our customers, Mopinion’s feedback analytics software also enables us to reach customers that are actively navigating our site. This provides us with high quality, immediate responses.”

Youri Treur, Director E-commerce & Customer Service

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