Provide a frictionless booking process
Tailor digital channels
Deliver a five-star online journey
Your industry is all about creating memorable experiences. The same can even be said for the journey leading up to the trip. That’s why every interaction with your customer counts.
With Mopinion, you can easily identify gaps in the online journey, increase satisfaction and improve the overall experience across multiple digital channels and touchpoints.
Cater to your customers in the moment that maters most
There are several Moments of Truth that truly define the online experience and therefore influence their decision making process. From research and price comparison to the actual booking process itself, it’s important to make an impact in these moments.
With Mopinion you can gather feedback in moments that matter with feedback forms catered to your most critical touch points in the online journey.
Deliver personalised experiences with real-time insights
Build up a rich database of insights into every key customer segment and start delivering personalised experiences on all of your digital channels. Mopinion lets you gather customer data and enrich this data with useful feedback insights. Using intuitive dashboards during feedback analysis will bring immediate attention to important trends.
Cultivate a loyalty that lasts
Be there for your customers when they need you most. Build trust by serving up a fully optimised customer experience and give your travelers the opportunity to reach out when they need to. Mopinion equips you and your team with the tools you need to gather meaningful and actionable insights from customers on all of your most important digital channels.
With deeper insights into how your customers experience your website, Mopinion will leave you more than well-equipped to optimise the online journey while simultaneously building up loyalty with your customers.
Enterprise-Level Security, Privacy and Accessibility
Mopinion is devoted to protecting your data and adhering to the strictest security, privacy and accessibility policies. We offer peak security accreditation with ISO 27001: 2017 and comply with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). We also offer improved accessibility to all types of web users with WCAG 2.1 Level AA certification.
A peek into the online travel customer journey
Benefits of incorporating user feedback into the digital strategy
Practical tips for the collection, analysis and action management of user feedback
Case studies from travel organisations
Looking for new ways to improve travel websites and apps with user feedback?
See what they have to say
"Mopinion enables our team to improve the quality of our internal Knowledge Management system"
"Thanks to feedback, we have been able to improve a number of touchpoints along the customer journey."
"We think it is important to gain more insight into our customers and discover what they think of our products and locations."