Insights & Action
Stay on top of your user feedback with AI-powered feedback summarisation, trend identification, and the best data visualisation and action management tools at your fingertips.
Reporting & Analysis
Design your feedback dashboard in a layout that works for you. Visualise the data in customisable charts using metrics suitable to your goals.
Cross-tab and drill down on data. Compare different variables such as URLs, browsers and device types. Zoom in on relevant trends and click right through to the details.
Easily browse through all your feedback items with our intuitive feedback inbox. Search, filter and organise your feedback.
Our data explorer offers a unique way of exploring data visually and drilling down on particular feedback items instantly (by applying filters and calculations) without having to edit the existing charts.
Easily manage your feedback data coming in from different countries or in different languages and obtain a more holistic and global overview of your feedback program.
Text & Sentiment Analysis
AI-powered feedback summaries and trend insights
Say goodbye to sifting through hundreds of feedback comments. Smart Recaps leverages Generative AI to automatically summarise feedback and highlight key trends, removing the hassle of manual analysis. Fully developed and hosted in-house, it ensures your data stays secure.
Based on machine learning techniques, our platform automatically groups open comments by category (using labels).
Gain access to key insights using sentiment analysis and monitor progress on sentiment over time.
Collaborate & Engage
We let feedback flow through your company, making sure it’s delivered from point A to point B. Track actions, write notes, set reminders and visualise progress.
Our system notifies you as soon as anything important happens through live, proactive email alerts, webhooks and notifications.
Directly engage with the customer through the Mopinion platform. We make it possible to act on the feedback you receive.
Love your Project Management tools? Import tasks for your team members directly into apps like Trello, Jira or Asana.
Set permissions to keep private information private and enable access to relevant areas of our solutions’ functionality. Offering complete flexibility by supporting every use case and user type, ensure your data and information is safe with custom access groups.
Mopinion plays well with others
From web analytics and CRM tools to Project Management and A/B Testing, we integrate seamlessly with all of your favorite digital marketing tools.
View all integrations
What people are saying
We can adjust everything ourselves and prepare the feedback forms in our house style.
Stefan van Ballegooie
Conversion Specialist
Deploying customer feedback serves as a great way to gain insight into user behaviour.
Emma Haagen
UX Researcher
Mopinion enables our customer service agents to improve the quality of our internal Knowledge Management system, leading to a better customer service.
Product Manager