Ecommerce and Retail

Ecommerce and Retail

Mopinion for

Ecommerce and Retail

Give your online shoppers the digital experience they crave

Prioritise your online customers

Create real customer loyalty

Gain meaningful CX insights

Drive online conversion

Deliver a powerful digital experience

Deliver a powerful digital experience

Revolutionise the digital experience in retail

Your customers are hungry for interactive experiences and a smooth online shopping journey and it’s your job to give it to them. Start pinpointing the reason behind certain shopper behaviours and say goodbye to lost conversions.

With Mopinion, your organisation can easily identify opportunities to boost loyalty, increase satisfaction and improve the overall experience across multiple digital channels and touchpoints.

Lower cart abandonment rates once and for all

Lower cart abandonment rates once and for all

Shopping cart abandonment plagues retailers and webshops all over the world on a daily basis. But that doesn’t mean you too have to fall victim to this headache… Mopinion offers the tools you need to collect feedback in the moment while simultaneously targeting your visitors with high-level precision.

Satisfy your shoppers at every digital touchpoint

From searching for products and showing up on search result pages, to the actual purchase of a product and after-sales service, you need to be there for your customer every step of the way. With Mopinion you can gather feedback in moments that matter with feedback forms catered your most critical touchpoints in the online shopping journey.

Satisfy your shoppers at every digital touchpoint
Foster loyalty through personalised digital channels

Foster loyalty through personalised digital channels

Build up a rich database of insights into every key customer segment and start delivering personalised experiences on all of your digital channels. Mopinion lets you gather customer data and enrich this data with useful feedback insights. Using intuitive dashboards during feedback analysis will bring immediate attention to important trends.

Enterprise-Level Security, Privacy and Accessibility

Mopinion is devoted to protecting your data and adhering to the strictest security, privacy and accessibility policies. We offer peak security accreditation with ISO 27001: 2017 and comply with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). We also offer improved accessibility to all types of web users with WCAG 2.1 Level AA certification.

ISO 27001: 2017 GDPR security Accessibility

“We use feedback in our various E-merch, C.R.O and UX processes by targeting the key stages of the journey. This helps us collect very precise qualitative and declarative data which allows us to be much more efficient in improving the online journey.”

Bastien Monet, E-Merchandising Leader

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Request a feedback demo from our Retail expert