Customer expectations are higher than ever. Customers demand excellent service and anyone who fails in delivering a smooth online customer experience will lose customers right on the spot. This means that you have to step up and stand out to beat your competitors. It’s time to gain ground by optimizing the customer journey. Each customer […]
Read more
Building a mobile app is only half the battle… Once that’s been accomplished it’s time to move on to optimising your app and monitoring the behaviour of your app users consistently. And with over 3.8 billion smartphone users and over 3 million apps worldwide, competition is getting fierce. In order to be successful, mobile app […]
Read more
If you’re reading this, odds are you’re probably already collecting user feedback on your website(s) and mobile app(s). You understand the value this feedback provides and you want to take it one step further and implement it into your email campaigns. The question is, how? Crafting effective email feedback surveys isn’t always as straightforward as […]
Read more
Are you considering implementing a business intelligence tool? Then you’ll happy to hear you have tons of different options on the market. Business intelligence tools (BI tools) are all about helping you understand trends and deriving insights from your data so that you can make tactical and strategic business decisions. They also help you idenitfy […]
Read more
Meet Rachid. Rachid is Vice President of Finance & Operations which means that he’s responsible for Mopinion’s finance department and back office. Rachid is relatively new to Mopinion, having joined management just this past year – and he’s proven to be a great addition with his expertise! Although Rachid lives in our capital (Amsterdam), he […]
Read more
Why is Project Management (PM) often still time consuming and inefficient? Are you still repeatedly updating spreadsheets, drowning in post-its and participate in weekly update meetings? That’s really a waste of time and effort. You can have a complete overview of your project in a glance, with a little help from the right software tool. […]
Read more
If you haven’t noticed, it’s all about the customer these days. According to Oracle, 77% of consumers say inefficient customer experiences detract from their quality of life. This proves that the moment you put the customer at the core of your business and focus on improving these experiences, you’re already one step closer to success. […]
Read more
Does your organisation struggle with bringing in enough feedback data? Not sure why your survey response rates are so low? It can be a frustrating situation, especially when you are putting in your all to try and understand and help your customers achieve their online goals. But you’re not alone. This is a problem experienced […]
Read more
What is a conversation? Typically, an exchange of sentiments, observations, opinions, or ideas, a conversation supplies social support. It establishes a connection between the participants. Unlike other, traditional methods of gathering insights, conversational surveys allow you to leverage the power of conversation. In this article, we’ve researched and outlined some best practices for leveraging conversational […]
Read more
At Mopinion, we are constantly enhancing our platform with new features and fixes, thanks to the user feedback we collect. Naturally, we want to ensure that you’re always aware of these changes and updates. To make sure that you can always stay in touch with our team, learn about updates and find all the information […]
Read more
