Our thoughts on Digital Customer Experience

The Ultimate Guide to the Voice of Customer (VoC)

Complete Guide To The Voice Of The Customer

It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less spending on customer service. And while this is entirely true, it seems that many businesses still fail to implement and manage an effective VoC program. In fact, far too often we see […]

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Employee in the Spotlight: Zoë Vrauwdeunt

Employee in the spotlight - Zoe Vrauwdeunt header

It’s time for the November edition of Mopinion’s Employee in the Spotlight! In this blog series we introduce the Mopinion team members to you one by one. You’ll get to see the faces behind the hard work. Last month we introduced Nadia, our Business Development Officer (France). This month we have a special Employee in […]

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How SaaS companies can improve their Customer Experience (CX)

How SaaS companies can improve their customer experience

Some of the best SaaS companies have achieved long-term success because of their obsession with the customer experience (CX). I mean, think of Amazon (US) and Uber. These companies are practically pioneers in the field of CX and look where’s it gotten them. However, designing and delivering a great experience in the software industry can […]

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How NCSA builds better products with user feedback

ncsa feedback cover

Mopinion is proud to share that NCSA – the largest collegiate athletic recruiting marketplace – has joined the Mopinion family. NCSA works with athletes and families, as well as club, high school and college coaches by providing online tools, educational resources and personalised support to help navigate the college recruiting process. Their products match potential […]

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Mopinion ranks European High Performer in G2 Fall Report

Mopinion High Performer Europe Fall 2020

That’s right. Mopinion is proud to announce that it has qualified as a ‘High Performer’ in G2’s Europe Regional Grid for Enterprise Feedback Management Fall 2020. This is all thanks to the many great reviews left by customers within our fast-growing customer base. G2.com, Inc. is a peer-to-peer review site which is focused on aggregating […]

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Employee in the Spotlight: Nadia Gaaliche

Employee in the spotlight Nadia Gaaliche - header

Welcome to the October edition of Mopinion’s Employee in the Spotlight! This blog series gives you an inside look at who we are and how our employees contribute to our company culture. As you know, last month we interviewed Claire, one of our Customer Success representatives. This time – and in keeping with the ‘girl […]

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Mopinion launches brand new podcast 360 Digital

Podcast Episode 1

We are so excited to announce that Mopinion has just launched a brand new podcast series called 360 Digital. That means every month we’ll be serving you up with the latest tips, tricks and insights from experts all across the digital spectrum! Our podcast will cover topics relatable to UX specialists, CX professionals, Digital Marketers […]

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How to Balance Product Vision With User Feedback

How to Balance Product Vision With User Feedback Cover Image

You and your team are building a product with a vision. You have a problem that needs solving, and the combination of your features and user experience are the elements that will create a product that ultimately solves the problem at hand for not only yourself, but for others as well. And that last part–”for […]

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How MeisterTask transformed its user experience with Mopinion feedback

Meistertask Cover Image

MeisterTask is a beautifully designed and incredibly intuitive task management tool. Their mission? To help teams stay aligned when working collaboratively on an easy to use, beautifully designed software tool. And that is precisely why MeisterTask has employed Mopinion as its user feedback software for nearly two years now. Mopinion enables the team at MeisterTask […]

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