Our thoughts on Digital Customer Experience

Employee In the Spotlight: Dave Schrijvers

Mopinion: Employee in the Spotlight Dave Schrijvers - Cover

Here at Mopinion, our employees are the backbone of our business. They make it possible for us to create and deliver innovative software that guarantees real value for our customers. That is why we’ve created the Employee in the Spotlight series. It is our way of giving our readers and customers a face to the […]

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Mopinion now integrates with chat software solution Rocket.Chat

Mopinion: Mopinion note integrates with chat software solution Rocket.Chat - Rocket Chat Cover

Good news project management junkies! The Mopinion webhook feature now enables you to integrate Mopinion with all of your favorite Rocket.Chat channels. Rocket.Chat is an open source chat software that enables teams to communicate and collaborate by way of file sharing, real-time chat and audio/video conferencing. With Rocket.Chat, the same configuration options as with other […]

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‘Tis the Season For Customer Feedback, Here’s Why…

Mopinion: ‘Tis the Season For Customer Feedback, Here’s Why... - Cover image

The holiday season is in full swing. And while most ecommerce businesses have been preparing for this for months already, we can’t help but notice that many of these same businesses are missing one important element in their strategies. Sure, they’ve optimised their mobile apps, set up various discounts and promotions to reel customers in, […]

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Mopinion introduces innovative machine learning technology for advanced feedback categorisation

Mopinion: Mopinion introduces breakthrough machine learning technology for advanced feedback categorisation - Cover Image

Mopinion has just released a new machine learning technology within its digital feedback analytics platform: automatic feedback categorisation. This technology employs machine learning techniques that make the analysis of qualitative feedback data – by way of labeling and categorisation – a much more fluid and systematic process. The automatic feedback categorisation technology is the first […]

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Great Templates for Creating Website Content Surveys

Mopinion: Great Templates for Creating Website Content Surveys - Website Content Cover Image

Your website is often the first chance you have to market your company’s products and services to your customers. So why wouldn’t you make it a priority to have the best website content out there? Now you can with our easy-to-use website content survey templates from the Mopinion Survey Marketplace! Learn more about website content […]

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Simple and Easy-To-Use Mobile App Survey Templates

Mopinion: Simple and Easy-To-Use Mobile App Survey Templates - Mobile Apps Cover Image

Developing a successful mobile app can be a demanding task that requires a lot of thought and understanding of what the customer needs. So what better way to explore what the customer needs than to ask them directly? Customer feedback makes that all too simple. So get started and try one of our free mobile […]

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Employee in the Spotlight: Pieter Hotke

Mopinion: Employee in the Spotlight: Pieter Hotke - Pieter Cover

The Employee Spotlight series is our way of giving you an inside look at the people behind our brand. In last month’s Employee Spotlight, we interviewed a special member of the Mopinion Marketing team, Tjeerd. We hope you enjoyed his story. This month we’re switching gears as we highlight one of our Customer Success team […]

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November Product Update: introducing new machine learning technology

Mopinion: November Product Update: introducing new metrics to monitor your feedback forms - Cover Image

Mopinion is dedicated to providing its customers with the best possible feedback analytics software on the market. In order to maintain this status, our team strives to make constant and valuable improvements to our platform. We do this using the feedback provided directly by our customers. That being said, we’re happy to announce the release […]

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Free Templates for Loyalty Surveys

Mopinion: Free Templates for Loyalty Surveys - Cover Image

Every business wants to create and maintain a loyal customer base. According to Edelman, customers that continue to support your brand over time will spend 67% more than your new customers. In other words, your most loyal customers are critical to the success of your business. That is why it’s important to measure loyalty and […]

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360 Degree Customer Journey: What You Really Need To Know About It

Mopinion: 360 Degree Customer Journey: What You Really Need To Know About It - Cover Image

A 360-degree customer journey is a set of ideas and methods meant to take you from vague promises of being “customer-centric” to a concrete process for measurably offering more value to customers. By better understanding individuals and groups of customers, you’ll find ways to make your products more useful and smooth out the buying process, […]

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