We live in a customer-centric world. Advances in consumer technology have been raising customer expectations about what constitutes a ‘good’ online experience for quite a few years now. They’re demanding consistency, interaction, and convenience. As a result, user feedback has become a fundamental criteria for growing a business and maintaining a satisfied customer base. So […]
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Knowing that the average American spends around 3 hours and 45 minutes a day on their phone, it’s probably safe to say that we can no longer go without our mobile phones. So what are we doing for nearly 4 hours every day on our mobile phones? On top of calling, texting, and social media, […]
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Squla – market leader in educational software in the Benelux region – offers an online exercise program for children in grades 1 to 8. Just a few months back, the organisation made the decision to start collecting online user feedback. Their goal? To gain insight into how its customers experience their products and services using […]
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Autumn has begun and Mopinion is gearing up for the final quarter of 2020. As our growth continues, we’ve once again taken the opportunity to bring on several new members to the team. In continuation of our Employee in the Spotlight series, we will introduce our newest employees one-by-one. As you know, last month we […]
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These days our online customers are the ones calling the shots. And they’re doing it by placing more and more weight on the digital customer experience when it comes to choosing you or your competitor. In fact, according to a report released by Salesforce, ‘nearly 84% of customers feel that experiences are as important as […]
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At Mopinion we are big fans of teamwork and we are certainly not averse to hard work. We do this for our customers, but we also think it is important to dedicate ourselves to our society. That is why this past week a group of Mopinion employees headed over to Stichting de Jarige Job (Jarige […]
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The concept of going digital has been gaining ground in the CX space for years. This is by no means new. However, in the midst of the current crisis, this motivation has since accelerated, pushing organisations to embrace digital solutions and the digital customer experience. As a result, the CX space remains a thriving one, […]
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Mopinion is proud to announce that Recharge.com now uses Mopinion feedback to strengthen it’s customer-first strategy. At a time when billions of people around the world remain un or underbanked – prepaid credit is the financial infrastructure that caters for their daily needs. Recharge.com specialises in recharging prepaid credit and has made it their mission […]
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In early 2020 Mopinion proudly beta launched its new user interface Mopinion Raspberry. The release was a major milestone for Mopinion and its users as it not only tied together all of the same, favourite functionalities of its precursor, but also enabled users to conveniently collect and manage their feedback in a more effortless manner. […]
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Exciting news! Mopinion has just released a brand new clip for ClickZ’s new video series – Tech Talks. In the series, senior leadership members from leading and innovative marketing technologies identify key market problems their software solves, how their software addresses this problem and what impact the software has on the market. In other words, […]
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