Digital Customer Experience
Benchmark 2023
How organisations across the world keep pace in a rapidly changing digital landscape…
What you’ll learn from this report
- The degree to which organisations conduct their digital CX management activities using three dimensions: Measure, Manage and Master
- Industry Insights
- Active Policy among organisations
- Perceived level of success
- Future of Digital CX
Over 8,000 professionals were selected to participate. From different fields such as digital marketing and customer experience and a variety of industries such as ecommerce, software and more.
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