Webinar

The Retention Playbook:
5 feedback-driven tips to keep customers

Tuesday, June 16th, 2026

76% of customers expect consistent interactions across every department, yet many businesses still collect feedback in silos, making it difficult to spot friction points across the full digital journey.

Learn how to turn digital feedback into clearer priorities, stronger journeys and customer experiences that keep people coming back.

Missed it live? You can now watch the webinar on demand.

In this 45-minute webinar, we covered 5 feedback-driven retention tips on:

  • How to use customer feedback to prioritise actions that improve retention
  • How sharing feedback across teams enables faster, more data-driven decision-making
  • How targeting and strategically placed feedback forms across the online journey give you more actionable insights
  • Practical tips and best practices to optimise your digital experience and meet your business goals

Watch the full webinar recording to catch all the insights and practical examples.

The Retention Playbook:
5 feedback-driven tips to keep customers

Remix

Luke Price

Digital Feedback Specialist at Mopinion

With over 9 years of experience in digital feedback, Luke’s expertise lies in showcasing how the right strategy will help you gain actionable insights that drive engagement and satisfaction.

Luke

Erik Terzi

Customer Success Manager at Netigate

Having spent over 7 years at Netigate, Erik has extensive knowledge of building lasting customer relationships. In this webinar, he’ll share practical tips and features you can start using right away to turn insights into impactful strategies

What are you waiting for?

Watch the recording