Mopinion Sharing Sessions are built around one core idea: letting customers get in contact with each other and learn from each other.
Instead of relying solely on documentation or one-to-one support, we create a space where customers can openly share experiences, challenges and solutions with peers who truly understand their context.
The latest edition was done within the Dutch governmental sector.
TL;DR – Article summary
Mopinion Sharing Sessions bring customers from similar sectors together to learn from each other through real cases and open discussions. Guided by Customer Success Managers, these sessions turn shared challenges into practical takeaways, helping teams get more value from their feedback without reinventing the wheel.
Getting the most out of a feedback platform doesn’t happen in isolation. While every organisation has its own goals, users and internal processes, many of the challenges around collecting, analysing and acting on feedback are surprisingly similar.
Teams often find themselves asking the same questions: How do we increase response rates? How do we involve stakeholders? How do we turn insights into real improvements? And too often, they try to answer these questions on their own.
That’s exactly why we host Mopinion Sharing Sessions!
This is what this blog will discuss:
- Creating the right groups for meaningful conversations
- Real cases, real questions
- The role of Customer Success in every session
- A public-sector Sharing Session at CBS
- Why Sharing Sessions matter
Creating the right groups for meaningful conversations
A key element of Mopinion Sharing Sessions is how we bring people together. Rather than mixing organisations with very different realities, we carefully match customers based on their sector or organisational setup. This could mean grouping public-sector organisations, retail brands or companies that operate within the same group.
By doing this, conversations quickly move beyond generic advice. Participants recognise each other’s challenges, constraints and priorities and that makes the exchange valuable for everyone.
Everyone in the room is working towards the same goal: getting the most out of their user and customer feedback, without having to reinvent the wheel every time a familiar challenge comes up.
Real cases, real questions
Mopinion Sharing Sessions are very practical. Each session gives customers the opportunity to bring a real case to the table, something they are actively working on or struggling with.
Some customers use this moment to explain how they tackled a specific issue, sharing what worked, what didn’t and what they would approach differently next time. Others come with an open question, such as “What can we do to tackle this?” or “How have you handled this within your organisation?”
These peer-led discussions often spark new ideas, fresh perspectives and concrete next steps. Instead of leaving with abstract inspiration, participants walk away with approaches they can test and apply in their own teams straight away.
The role of Customer Success in every session
While peer learning sits at the heart of Mopinion Sharing Sessions, Customer Success Managers (CSMs) play a crucial role in guiding and supporting each conversation.
Before the session, CSMs help identify relevant topics and challenges based on what customers are working on.
During the session itself, they facilitate discussions, ask the right follow-up questions and ensure everyone has the space to contribute. This helps keep conversations focused, constructive and aligned with each customer’s goals.
After the session, the support continues. Customer Success Managers help customers translate insights from the discussion into concrete next steps, offering guidance on how ideas can be applied within their specific Mopinion setup.
In this way, Mopinion Sharing Sessions are not a one-off moment, but part of an ongoing partnership!
A public-sector Sharing Session at CBS
One example of how these sessions come to life took place this year at Centraal Bureau voor de Statistiek (CBS), the Netherlands’ national statistics office and focused specifically on the Dutch governmental sector, an environment where trust, accessibility and accountability play a crucial role.
We welcomed teams from Dienst Publiek en Communicatie (DPC), the Dutch government’s Directorate for Public Communication, CAK (Central Administration Office) and Politie Nederland (Dutch National Police).
Also joining were Werken voor Nederland, the government platform responsible for public-sector recruitment, NederlandWereldwijd, the central information and service platform for Dutch citizens living abroad, and RIVM, the National Institute for Public Health and the Environment.
Together, these organisations shared practical examples and common challenges related to collecting, analysing and acting on feedback in complex public-sector environments. Discussions touched on topics such as stakeholder alignment, accessibility requirements and how to turn insights into meaningful improvements across large, distributed teams.
The session offered a productive mix of open dialogue, peer learning and concrete takeaways, clearly showing the value of learning from organisations facing similar constraints and goals.
Why Sharing Sessions matter
What makes Mopinion Sharing Sessions so powerful is that they turn individual experience into collective learning. They create room for honest conversations, hands-on examples and mutual inspiration, all grounded in real-world use of the platform.
By combining peer-to-peer learning with ongoing guidance from our Customer Success team, we help customers move forward with more confidence, clearer direction and greater impact, not by telling them what to do, but by enabling them to learn from those who have already been there.
Are you a Mopinion customer, interested in joining one of these Sharing Sessions? Reach out to your Customer Success Manager to let them know and discuss it further!
Ready to see Mopinion in action?
Want to learn more about Mopinion’s all-in-1 user feedback platform? Don’t be shy and take our software for a spin! Do you prefer it a bit more personal? Just book a demo. One of our feedback pro’s will guide you through the software and answer any questions you may have.