React Native has become one of the most popular frameworks among mobile developers, gaining more traction every day. Its ability to create high-quality cross-platform mobile apps with a seamless user experience makes it a top choice. Ensuring a smooth mobile experience is critical for every mobile app, and understanding how users interact with the app is key to improving it. This is why collecting user feedback is essential. And of course, Mopinion is fully compatible with React Native. In this article, we explain how to collect user feedback on React Native apps using Mopinion’s solution for mobile.
React Native, you say?
React Native is an open-source framework developed by Facebook (Meta) that allows developers to build mobile applications using JavaScript. It enables the creation of apps that work seamlessly across both iOS and Android from a single codebase, rather than developing separate native apps for each platform.
React Native leverages the power of React, a popular JavaScript library for building user interfaces, by allowing developers to write components that are rendered as native elements. This results in high-performance mobile apps with a native look and feel.
React Native’s strong community and extensive library of third-party plugins make it highly versatile for projects ranging from small startups to large enterprises. This made it an easy decision for Mopinion to develop a solution for this popular and widely used mobile framework.
Why user feedback matters in React Native
Collecting feedback in your mobile apps is crucial for improving user experience and making data-driven decisions. By asking users directly about their experience, you can quickly pinpoint issues, test the effectiveness of new features, and identify bugs.
Mopinion’s feedback forms can be triggered by events or user activities, making the feedback more relevant and actionable.
When it comes to collecting feedback in React Native apps, there are three key advantages:
- Lower bug-related costs: Real-time feedback allows you to catch issues early, reducing the likelihood of negative app store reviews and boosting user retention.
- Maximise developer efficiency: By identifying which features provide the least value, you can focus your development efforts on areas that matter most, saving both time and resources.
- Engage promoters effectively: Measurements like Net Promoter Score (NPS), Customer Effort Scores (CES) or Customer Satisfaction (Csat) help you segment your user base, making it easier to involve happy users in beta tests, interviews or encourage positive reviews.
Best practices when collecting feedback in React Native apps
When collecting in-app feedback in React Native apps, several best practices can ensure that user feedback is both actionable and insightful. Often, digital marketing teams integrate metrics like NPS or CSAT. This is done to allow you to benchmark your app’s performance against competitors and other apps within your organisation.
Create context
It’s important to enrich feedback with relevant metadata such as user type, app version, OS and other device information. This context transforms raw feedback into actionable intelligence, enabling your team to understand the user’s environment and circumstances during their feedback. For example, knowing whether a user is encountering an issue on iOS or Android can help narrow down potential bugs or design flaws.
Timing
Timing is crucial when asking for feedback. Trigger feedback requests during key moments in the user journey, such as after a purchase, post-signup or when an error occurs. Doing so ensures that the feedback is contextual and relevant to recent actions, making it easier for the user to provide thoughtful input. Additionally, analysing open-ended responses gives deeper insight into sentiment and user experience, offering potential improvement ideas.
Keep it agile
Ensuring agility in your feedback system is crucial, as priorities can shift over time. Your system should be flexible and easy to modify without incurring high costs, allowing your team to stay aligned with evolving objectives. Working with an experienced feedback provider can help streamline this process. For example, you can update survey layouts or modify question sets directly from the admin panel without needing to release a new version of your mobile app, saving time and ensuring continuous improvement.
Privacy and security
Lastly, user privacy must always be a priority. Since feedback can contain sensitive data such as personal information, device details or account IDs, it’s essential to ensure your feedback system complies with GDPR and other privacy regulations. This not only gives your organisation full control over the data but also safeguards your users. By adhering to these practices, you create a secure feedback process that leads to valuable insights, helping you continuously refine and improve the overall app experience.
An example of DHL capturing valuable feedback
How to implement Mopinion in React Native
It’s easy to integrate Mopinion with React Native apps using our mobile SDK.
A mobile SDK (Software Development Kit) is a set of tools and resources that helps developers create mobile applications. Our mobile SDKs include APIs, libraries, and documentation, allowing developers to integrate specific user feedback functionalities into their mobile apps quickly. The Mopinion React Native SDK simplifies the development process and ensures compatibility with React Native.
Follow these simple steps to implement Mopinion in your React Native app:
1. Create a Feedback Form
In the Mopinion platform, head to “Data Collection” > “Feedback Forms” to create a new form for your app.
Click “New form” and then pick the “in-app (mobile)” one.
Depending on your choice, you can now select one of our templates or just start building your feedback form from scratch.
2. Set up a Deployment
Navigate to “Deployments” and create a new mobile apps deployment for your React Native app.
3. Add the Feedback Form to the Deployment
Drag your feedback form into the deployment and hit “publish”
4. Install Mopinion SDK
Install the mopinion-sdk-react-native SDK package from NPM (a package manager for the JavaScript programming language).
Just follow the steps as documented here on NPM.
5. Grab your Mopinion Deployment ID
You can find your deployment ID by clicking the dropdown arrow near the “publish” button at the top.
6. Initialise the SDK
Initialise the deployment using the deployment component and deployment ID as documented in the installation process on NPM.
Triggering your form with events
Once implemented, you can manage which feedback forms appear in your app directly from the Mopinion platform, typically by adding “events” to your deployment. You can set up events in the deployment section of Mopinion. Forms will only display if the event matches the parameters defined in your deployment.
For instance, you might create an event called “purchase_completed” that triggers after a user completes a purchase in your app. At the end of the purchasing flow, simply call the “purchase_completed” event to display the feedback form. In React Native, this would look like: MopinionSDK.event('purchase_completed');.
Adding more data
Additionally, you can pass along extra “metadata,” such as user information like a customer segment or profile details. For this, we provide the “metaData” prop. More info on how this is used can be found on the NPM installation page.
What makes Mopinion stand out
Mopinion provides a powerful feedback collection solution across digital channels such as web, mobile, and email. Enjoy an easy-to-use platform where you can control everything from one place. With our advanced analysis and action management capabilities we take your feedback programme beyond data collection alone, making it easy to discover missing insights and really optimise digital experiences. ✨✨
With Mopinion’s React Native compatibility, gathering actionable feedback from your mobile users has never been easier!
Ready to see Mopinion in action?
Want to learn more about Mopinion’s all-in-1 user feedback platform? Don’t be shy and take our software for a spin! Do you prefer it a bit more personal? Just book a demo. One of our feedback pro’s will guide you through the software and answer any questions you may have.