We are happy to announce that Mopinion meets the WCAG guidelines, making our software WCAG 2.1 Level AA compliant. This means that the feedback forms we offer conform to the strict WCAG guidelines set in place by the World Wide Web Consortium (W3C) – enabling improved accessibility to all types of web users, especially those with disabilities.
The Web Content Accessibility Guidelines (WCAG) is an internationally recognised technical standard that ‘makes web content more accessible to people with disabilities’. Web ‘content’ in this context refers to natural information such as text, images and sounds, or code / markup that defines structure and presentation. The guidelines address the following criteria: mobile accessibility, people with low vision, and people with cognitive and learning disabilities.
The European Accessibility Act (EAA) and the WCAG
As of June 28th 2025, the European Accessibility Act (EAA) will come into effect. So what does this mean for your company? Simply put: from then on, all content on your website(s) and mobile app(s) must meet the Web Content Accessibility Guidelines (WCAG). Even down to your feedback forms!
The European Accessibility Act (EAA) is a set of common EU rules made to improve the accessibility of key products and services for people with disabilities.
To boil it down, the EAA is the legal framework, pointing out what you need to do, while the WCAG is the technical standard that spells out how to meet those requirements.
Creating WCAG-compatible Feedback Forms
Below are instructions for creating WCAG-compatible feedback forms in Mopinion.
Open up the feedback form that you want to adjust, select the ‘Design’ tab, and to the right select the ‘Form’ tab. Scroll down until you see ‘WCAG’ and toggle ‘Add WCAG styling’ to ON.
Once you’ve completed these steps in the form builder, your feedback form will look something like this:
Left: non-WCAG compliant, Right: WCAG compliant
What are the WCAG Guidelines?
The twelve guidelines included in the WCAG are organised under four principles: perceivable, operable, understandable and robust – all of which enable users with disabilities to use the web content.
Under these principles, there are guidelines that must be followed by WCAG compliant software companies:
- Perceivable: Content must be perceivable. This means that websites and apps must, for example, support screen readers (including for non-text content like images and videos), ensure sufficient colour contrast and provide responsive layouts.
- Operable: User interface (UI) and navigation must be operable. Your content should, among other requirements, be fully operable via keyboard, give users sufficient time to engage with elements, avoid seizure-inducing visuals, and include clear visual cues—known as focus indicators—that highlight which element is currently selected.
- Understandable: Text content must be readable and easy to understand.
- Robust: Content must work seamlessly with both current and future assistive technologies, such as braille displays, screen readers, and speech recognition tools.
Click here for the complete list of guidelines.
Do you need a proof of compliance? Feel free to contact us here.
Ready to see Mopinion in action?
Want to learn more about Mopinion’s all-in-1 user feedback platform? Don’t be shy and take our software for a spin! Do you prefer it a bit more personal? Just book a demo. One of our feedback pro’s will guide you through the software and answer any questions you may have.
