Survey Templates
See this live preview of an email feedback survey
What is email feedback?
Email feedback is feedback collected from recipients after they receive or interact with an email. It can help you understand whether your message was useful, whether the content matched expectations and how customers feel about your communication. This type of feedback is often used in newsletters, transactional emails and customer service follow-ups.
What should I ask in an email feedback form?
Keep your email feedback questions short and easy to answer. You might ask, “Was this email helpful?” or “How would you rate this email?” To get more context, follow up with an open question such as “What could we improve?”
How market leaders use feedback
Mopinion offers a lot of features that make the tool much more valuable than its competitors. One of the most attractive features for us, in fact, was the amount of customisation options available.
Silviu Oprean
Growth Marketing
See what other types of forms can do for your business
Customer Satisfaction
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
Customer Effort Score
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.