Survey Templates
See this live preview of a website feedback
What is website feedback?
Website feedback is feedback collected from visitors while they are browsing your website. It helps you understand what users think of your pages, forms, navigation, content and overall online experience. By collecting feedback in the moment, you can identify issues, uncover opportunities and make improvements based on real user input.
What should I ask in a website feedback form?
The questions you ask depend on the page and user journey. For example, you might ask, “Did you find what you were looking for?” or “How would you rate your experience on this page?” You can also use open questions such as “What can we improve on this page?” to collect more detailed insights.
How market leaders use website feedback
We really enjoy the level of flexibility the Mopinion software offers. We can quickly and easily deploy a wide variety of feedback forms with different goals across both our website and in our app.
Christophe Costa
Senior Product Manager
See what other types of forms can do for your business
Customer Satisfaction
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
Customer Effort Score
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.